Note: By applying to this position your application is automatically submitted to the following locations: Mountain View, CA, USA; Boulder, CO, USA; New York, NY, USA
The Google Technical Services Partners team empowers Googles consumer products ecosystem to make Googles products work. We provide end-to-end technical and operations support for partners for most of Google properties. This includes influencing product strategy, developing scalable product tools, helping onboard new partners, providing technical implementation services to some of the most strategic partners and ongoing partner management.
The Localization team helps Google's ideas and products look, feel and sound natural to users in their own countries. We collaborate with international Engineering, Product, and Marketing teams to steer products through the localization process and ensure successful launches across the globe. Our team is an international collection of enthusiastic, creative, and knowledgeable people who excel in a fast-paced, culturally diverse environment.
As an International Insights Program Manager, you'll apply your passion for user experience research or market research to help Google's ideas and products look, feel and sound natural to users across the globe.
Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, its got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Googles products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.
Work with cross-functional teams throughout Googles portfolio of products and brands to generate international insights that drive product decisions.
Orchestrate the development and execution of end-to-end large-scale research projects related to obtaining insights from international users, working closely with local and global vendors.
Provide thought leadership by identifying areas for growth and improvement to scale the program, including new methodologies, improving communications, and process optimizations.
Advocate on behalf of the International Insights team, building partnerships with key organizations, including the user experience research organization and consumer support teams.
Lead research activities including lab studies, in-person interviews, and other forms of evaluative research.
BA/BS in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or a related field or equivalent practical experience.
3 years experience managing and executing UX or Market Research.
Experience managing third-party research agencies.
Experience with study design and research analysis.
Masters or PhD degree in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, or a related field or equivalent practical experience.
Experience with research techniques in emerging markets and international research, including leading multi-country research studies.
Ability to work effectively cross-functionally and to make data and insights accessible to a non-expert audience.
Ability to be a self-starter and independent thinker.
Developed leadership, strategic business planning, project management and execution skills.
Developed analytical, communication and presentation skills.
At Google, we dont just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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