Bachelor's degree preferred and minimum of 3 years management related experience, 3 years of customer service related
Prior work experience required, preferably retail and/or business experience (operations, strategy, marketing, finance)
Computer skills, including MS Word, MS Excel, MS Outlook, and the Internet
Forklift certified preferred
Ability to lead, train, and manage staff and engage volunteers in a positive manner to maintain a highly motivated organizational atmosphere
Provide customer service oriented decision making in a professional manner
Working knowledge of POS operating systems
Job Classification: Exempt
Compensation: $45,00/year commensurate upon experience
Benefits: Medical insurance, dental Insurance, vision insurance, life insurance, Simple IRA with a 3% match, 12 vacation days and 6 sick days.
Primary Duties and Responsibilities
Maintain high levels of customer and donor service.
Proactively develop relationships with business and neighborhood associations to increase awareness of brand, communicating and collaborating with other Habitat departments regarding cross over opportunities
Overall management of the Store operation
Maximize store profits based on budgets
Train staff and adhere to the store policies and procedures
Maintain a clean, neat, and safe store safety standards
Maintain open communication with Director and store team on essential and critical daily operations
Manage and lead staff, including:
Develop goals and daily task lists
Staff development and performance reviews
Maintain updated store signage for events as provided by the Director and Marketing Departments
Implementing and managing financial controls
Budget management and analysis
Complete monthly financial summary
Procurement and Inventory Management
Oversee store inventory, including pricing
Monitor inventory turnover
Assist Director with corporate donation solicitation and logistics
Monitor quality of donations received through drop offs
Develop relationships with new donors build relationships in community with community associations and other neighborhood groups
Ensure that volunteers are actively engaged and have a positive experience
Monitor and train staff to provide excellent customer service.
Ensure accountability processes that encourage staff responsibility for their job performance and maintain positive morale
Support and maintain staff culture that aligns with the mission
Support the Director to ensure all HR policies are communicated on a regular basis and stores comply at all times
Engage with volunteers as needed to maximize their participation and impact on the mission
Assume as manager and support responsibility to enforce safe work practices by all team members, volunteers, subcontractors and workers at all our locations and events to ensure we meet, if not exceed, OSHA and all HFHBCGTP safety policies and procedures.
Ensure that all team members are aware of and operate by the safety policies and procedures for retail environment and transportation activities that look out for the welfare of our customers and donors.
Exercise outlined protocol by immediately notifying and collaborating with management on any safety related incident and/or respond to a report involving staff or any other related team members (workers, volunteers, and subcontractors).
If within area of purview initiate and / or provide assistance for the proper investigation regarding safety incidents by following Safety policies and procedures.
Perform other duties as assigned
ONLY CANDIDATES WHO FOLLOW THE SPECIFIC INSTRUCTIONS IN THIS JOB ADVERTISEMENT ON HOW TO APPLY FOR THIS JOB WILL BE CONSIDERED.
To be considered for this opportunity, please be sure to email a resume/cv to: firstname.lastname@example.org
Habitat For Humanity