US Operations Manager

ChampionX has an immediate need for a US Operations Manager based in North America. This is your opportunity to join a growing company offering a competitive base salary and benefits.

What's in it For You:

• You will join a growing company offering competitive pay and comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!

• The ability to make an impact and shape your career with a company that is passionate about growth.

• Opportunity for a long term, advanced career path

• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement

• Access to multiple knowledge sharing platforms to enhance collaboration and engagement.

As the National and Global Operations & Product Line Manager, you will be responsible for driving operational excellence, product innovation, and market success across Norris Sucker Rods portfolio. Your dual role will involve overseeing operations within the United States while strategically managing product lines on a global scale.

Customer Delivery Management:

• Oversee the timely delivery of the Norris product line, including Sucker Rods, Couplings, Polished Rods, Guides, and well servicing tools.

• Collaborate closely with our manufacturing facility to ensure production schedules align with customer demands.

• Support Sales, Inventory, Operations Planning (SIOP) Process.

Inventory Control:

• Manage inventory levels across our operations, optimizing stock availability while minimizing excess.

• Focus on reducing D level inventory and manage healthy inventory levels across all locations.

Capital Planning and Projects:

• Lead strategic investment initiatives for our warehouses and guiding facilities.

• Identify opportunities for process improvements and cost efficiencies.

Operational Excellence:

• Coordinate all aspects of product delivery, shipping, and warehousing.

• Work closely with the Safety Coordinator to communicate safety issues, follow up on incidents, and identify hazards.

• Facilitate a strong CI Culture.

• Ensure accurate order fulfillment and coordinate deliveries to customers.

• Stay informed about changing market conditions and adjust inventory levels accordingly.

• Manage OEE for all guiding facilities.

Stakeholder Communication:

• Establish and maintain effective communication channels with customers, third-party contractors, vendors, and internal ChampionX teams.

• Foster strong relationships to enhance collaboration and problem-solving.

Financial Management:

• Review and process sales orders, invoices, addressing any discrepancies.

• Assist with operations budgeting, collecting inputs from managers, and preparing monthly budget variance reports for leadership review.

Leadership Support:

• If necessary, cover for the Branch Manager during scheduled vacations or PTO.

• Set clear goals and objectives for your team and monitor progress toward achieving them.

• Manage turn over and employee development.

Primary responsibilities/Essential Functions (Global Product Line Manager, Norris):

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned.

Market Strategy and Planning:

• Develop and execute global market strategies for the Norris Rods product line.

• Conduct thorough market research, including direct interactions with new and prospective customers (Voice of Customer - VOC).

• Align product offerings with market needs and trends.

Product Line Development:

• Manage the product line development roadmap, including specific stage gates.

• Collaborate with cross-functional teams (marketing, finance, engineering, manufacturing, and supply chain) to ensure successful product launches.

• Ensure timely readiness of products for market introduction.

Marketing and Collateral:

• Work closely with the marketing team to create effective collateral materials and impactful product releases.

• Provide input on pricing strategies and promotional campaigns.

Global Distribution Network:

• Develop and optimize a global distribution network for Norris Rods.

• Ensure efficient channels to reach customers worldwide.

Training and Customer Engagement:

• Conduct training courses for internal employees and external customers.

• Represent the product line in customer-facing interactions.

• Responsible for all training materials and customer-facing collateral.

Technical Expertise and Sales Support:

• Serve as the technical expert for the sales team.

• Be the first point of contact for sales discussions, addressing product features and benefits.

• Support the selling process by providing technical insights.

Facility Specific Additions to Primary Responsibilities/Essential Functions:

• Maintain and develop consistencies throughout all Norris branches, stocking locations.

• Support the 5S project in the yards at each branch ensuring each area, product, and/or category of material is clearly marked and tagged.

• Work closely with sales and manufacturing in a coordinated effort to ensure production scheduling is accurate and concurrent with the order book and field requirements.

• Evaluate production scheduling to minimize overtime.

• Monitor and maintain required Norris metrics in the branches such as inventory turns and cost reductions.

• Support accurate daily inventory through CYCLE COUNTS; monitor success with each and every visit to branch locations.

Education, Licensing and Certifications:

Required

• Four-year college or university degree in Business, Marketing, Engineering or related field

Preferred

• MBA or advanced degree in related field preferred

Experience:

Required

• Six or more years of relevant experience in sales management

• Experience in oil & gas industry preferred

Competencies, Skills and Knowledge:

Required

• Excellent analytical skills, with the ability to translate complex data and market insights into actionable product strategies.

• Proven ability to work effectively in cross-functional teams and influence stakeholders at all levels of the organization.

• Exceptional communication and presentation skills, with the ability to articulate product vision, strategy and value proposition to internal and external audiences.

• Results-oriented mindset with a focus on driving growth, revenue, and profitability.

• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

• Proficiency in project management tools, product management software, and Microsoft Office suite.

• Willingness to travel domestically and internationally as needed.

• Strong understanding of the U.S. market dynamics, customer segments, and competitive landscape.

• Excellent leadership and interpersonal skills, with the ability to inspire and motivate teams to achieve results.

• Strategic thinker with the ability to develop and execute sales plans that align with business objectives.

• Analytical mindset with the ability to interpret sales data, identify trends, and make data-driven decisions.

• Exceptional communication and negotiation skills, with the ability to build rapport and credibility with customers and internal stakeholders.

• Proven ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

• Proficiency in sales management tools, CRM systems, and Microsoft Office suite.

• Willingness to travel domestically as needed.

• Excellent oral and written communication skills, including the ability to present, persuade, and collaborate at the leadership level.

• Strong math and analytical skills.

• Excellent negotiation skills.

• Excellent organizational and time management skills.

• Strong computer skills, including Microsoft Office suite.

• Thorough knowledge of customer relationship management systems and capabilities.

Training Requirements (upon hire):

• HR Orientation

• Safety Orientation

• Quality Orientation

Pre-Employment Requirements:

• Drug and Alcohol Test

• Criminal Background Check

• Education Verification

• Employment Verification

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

• The employee is regularly required to talk or hear.

• Regularly required to operate a motor vehicle with possession of a valid driver's license.

• The employee is frequently required to use hands and fingers to handle, feel and reach with arms and hands.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Work is sometimes accomplished indoors and in air conditioned or well-ventilated facilities.

• Work is sometimes executed in an office or in a cubicle space equipped with a telephone and computer.

• Work regularly requires visits customer sites, with varying temperatures, environment, and work conditions; safety equipment such as glasses, hearing protection and protective shoes may be required.

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.