US LSS Supervisor

Job Title: Logistics Support Supervisor

Job Location: Hillsboro, Oregon

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

We have an exciting opportunity for a Logistics Support Supervisor to support multiple levels of customer interaction and serve as a location point of contact to one of our largest strategic DGF customers with a complex supply chain. This position will be based at the customer location. This position is a hybrid, located in Hillsboro, OR

Key Responsibilities:

• Coach, supervise, train, lead, and mentor onsite team members

• Lead weekly staff meetings, review issue log, encourage ideas & recommendations from the team on better ways to perform the job, review SOP and any customer updates / changes

• Manage and oversee daily reports, ensure shipping and delivery schedules are met according to customer requirements with multiple carriers

• Drive tactical and operational performance, root cause analysis, proactive strategic and tactical freight forwarder's supply chain development for all products (Air, Ocean, Domestic, and Brokerage) and handle all customer escalations

• Provide recommendations for process improvements

• Ensures compliance of customer's business requirements with preferred carriers is maintained

• Develop and partner with the customer and key individuals within the logistics organization

• Proactively assesses, clarifies, and validates customer needs on an ongoing basis

• Drive collaboration with various freight forwarding business units and external partners to craft solutions to meet customers changing needs and expectations

Skills / Requirements:

• Minimum 2-3 years of experience in a Freight Forwarding/International Supply Chain industry

• Proven track record in leading, coaching, and managing a team to success (employee engagement, motivation & very strong interpersonal skills)

• Proven track record of effective analytical, organizational, and time management skills

• Ability to proactively identify value opportunities, take initiative, and act collaboratively with internal and external stakeholders

• Extremely strong customer service / collaboration skills and experience

• Excellent communication and presentation skills; oral and written

• Very strong capability to sell concepts, ideas and continuous process improvement opportunities to internal and external stakeholders

• Self-directed and assertive; ability to prioritize team workloads and manage concurrent projects, meet or exceed customer requirements & deadlines

• SAP and AES experience a plus

• Preferred Bachelor's degree or, combination of experience and education combined

Benefits: (All non-union employees)

• Total Compensation Package: We offer a competitive base salary.

• 401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.

• Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.

• Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.

• Vision: Optional coverage for eye exams, frames, and contact lenses.

• Dental: Optional coverage for preventative, major, and basic dental services.

• Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS TOP EMPLOYER AND

A GREAT PLACE TO WORK !

WHY DOES THIS MATTER TO YOU?

• It means that when you partner with DHL Global Forwarding you're working with an ethical and socially responsible company.

• We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.

• And that's why external organizations have granted us different accolades for our people practices

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

At DHL Global Forwarding we cultivate a culture that values both respect and results, placing a strong emphasis on fostering a diverse and inclusive workforce.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

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Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.