US Dell.Com Store Operations Senior Analyst

Dell Inc Austin , TX 78719

Posted 2 months ago

Job ID R048672 Date posted Dec. 13, 2019

US Dell.com Store Operations Senior Analyst | Round Rock, TX

Become a key contributor in the US Consumer Online group at Dell.com. As one of the top eCommerce sites in the world, hundreds of millions in sales are transacted annually in our Dell.com Online Store. Our mission is to provide the best customer experience for those who choose to build their system or purchase Dell products online.

We are looking for a highly motivated and autonomous person to join the team as a Store Operations senior analyst within our Electronics & Accessories and Services businesses. This role is responsible for overseeing the day-to-day execution of order code and configuration lineups across the Consumer website.

This person will be tasked with delivering a high degree of output quality through critical problem solving skills in a highly ambiguous and fast-paced environment. It's important that the candidate for this role is comfortable with driving process improvements, has excellent attention to detail, and can successfully collaborate with individuals at varying levels in the organization.

The ideal candidate will have a proven track record of sales effectiveness, a strong foundation of effective marketing communications within a B2C framework, a "can do attitude" and willingness to find & solve problems autonomously. The ideal candidate has experience problem solving highly technical issues with a positive, energetic attitude.

Key Responsibilities:

  • Serve as subject matter expert (SME) in Electronics and Accessories (E&A) Store Operations for cross-functional partners and stakeholders

  • Liaise with & guide store operations team with regards to workload, training, etc.

  • Drive maximum attach rate (AR) of Services & Electronics on PCs, Displays, and Peripheral products

  • Collaborate with product line managers (PLMs) and product group teams to influence product assortments to maximize configurability and margin effectiveness across E&A

  • Troubleshoot issues in configurator, DMA, Harmony, and other tools used in the creation and publication of offers (E&A order codes) on Dell.com

  • Pull, analyze, and use data to drive changes to further improve AR, SPRU, SPMU, etc.

  • Build relationships with SKU management partners to ensure clear communication & SKU and option readiness for Dell.com product, service, and/or hardware launches

Essential Requirements:

  • Typically requires 2+ years of related experience with a Bachelor's degree; or an advanced degree without experience; or equivalent experience

  • Strong grasp of Online/eCommerce Operations; passion for eCommerce

  • Excellent project management skills

  • Experience in juggling multiple projects of varying prioritization simultaneously

  • Strong written and verbal communication skills; experience collaborating with numerous stakeholders

  • Excellent organizational agility and interpersonal skills

  • Ability to work independently & within a team quickly, and thoroughly while juggling multiple deadlines

  • Top-notch attention to detail and organization skills; as well as the ability to focus on the big picture

  • Experience with DMA, Harmony, El Dorado, & Domino preferred

  • B2C sales experience preferred

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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US Dell.Com Store Operations Senior Analyst

Dell Inc