US Consumer Analytics Strategy Program Manager

Citigroup Inc. New York , NY 10007

Posted 2 months ago

US Consumer Analytics: Program Manager

Citi's U.S. Consumer Bank (USCB) is undergoing a critical transformation to accelerate digital engagement with its 26M+ credit card and 3.5 M+ retail bank customers. To deliver on this imperative, the U.S. Consumer Bank leadership team is building an operating model that will enable granular, timely and relevant customer intelligence driven by always-on campaigns, superior speed to market and systematized design of experiments.

The newly formed U.S. Consumer Analytics (USCA) team, which unifies Cards, Retail Bank, and Digital analytics, will collaborate with the digital delivery, marketing, technology and product teams, to scale this data driven strategy. USCA will drive best-in-class digital analytical sophistication that ingests real-time data, and engages prospective and current customers in a contextual, personalized manner powered by advanced analytics insights.

The Program Manager will be a key member of the 'Chief Operating Office' function within USCA and work with cross-functional leadership teams. The role will be responsible to conduct technical and analytical assessments, root cause analysis, feasibility study, and coordinate business improvement efforts to enhance existing business processes and systems. This ideal candidate will be responsible for key engagement interface into all relevant business and functional executive committees and will have in-depth understanding of how own sub-function contributes to achieving the objectives of the function.

The scope of the role includes, but is not limited to (Across all US Consumer Bank):

  • Provides transformation strategy, program and project management and execution to all the US Consumer Analytics organization's critical functions

  • Manages and leads a variety of activities geared at helping manage a global organization with resources and providing data & analytics solutions to all regions and lines of businesses

  • Building relationships with other business teams. This position will work closely with the senior US Consumer Analytics Leadership team and the corresponding Global Analytics and Info Management leadership team in their planning, definition and execution of organizational

  • Partners directly with various players across analytics and partner groups, analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives, including the annual strategic plan

  • Formulates and shepherd cross-franchise initiatives and programs from conception to completion

  • Helps to manage executable strategies, partnering across the organization

  • Establishes best practices and principles for the US Consumer Analytics org's work streams

  • Financial control

  • In conjunction with the team - understands the complexities of the department Profit and Loss (P&L); appropriate accruals, client allocations in order to improve operational efficiency and productivity.
  • Program/Project Management
  • Help provide governance and oversight of the business critical milestone reporting process and various other executive / client / management reporting processes
  • Ensure quality, efficiency and accuracy throughout the reporting process.

  • Communication

  • Work with the team and respective USCA leaders and key stakeholders on the communication strategy of important and critical initiatives for the department and facilitate the development of communication materials and presentations for senior management, including C-level management, the Board of Directors, Operating Committee and other key stakeholders as required
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

  • Open to risk taking by challenging the status quo and actively encouraging others to be bold rewarding both successes and test / learn examples

  • Inspires enthusiasm, empowers the organization and mobilizes colleagues, team, seniors and cross functional partners for innovative change

  • Exemplifies global leadership by adapting and relating to diverse audiences to collaborate and work effectively

  • Conducts rigorous analysis and is able to synthesize complex and multiple source data into fact-based and nuanced solutions

  • Demonstrates high ethical standards and forward compatibility: adaptable, bold, curious, collaborative, determined and empathetic

  • Thinks strategically, but stays on top of team's tactical execution and ensures quality results

  • Analytical and conceptual thinker with ability to lead business transformation. Apply project management and agile methodology, and uses sound understanding of theories and practices in multiple deliverables.

  • Lead strategic planning for various program level initiatives consisting of multiple sub projects with significant potential impacts on multiple business and operations areas

Qualifications:

  • 10+ years' experience in managing global and complex programs with multiple stake holders and business functions

  • Prior work experience in area related to analytics and/or strategy consulting

  • Awareness of best-in-class tools and technology platforms to ensure USCA maintains a deep understanding and connection with advancements in the data science space

  • Strong business analysis competency with historic success in shaping opportunities via conceptual thinking and abstract problem solving capabilities

  • Exceptional communication and strategic thinking skills to engage with C-Suite leadership, and demystify technical intricacies in language and context relevant to a broader audience

  • Financial acumen to shape the economic implications of decisions driven by advanced analytical data models

  • Demonstrable leadership acumen that inspires and challenges teammates to deliver positive change in complex, heavily-matrixed organizations is required. This leader must challenge boundaries and legacy processes to shape the culture of the micro and macro team

Education:

  • Bachelor's/University degree, in finance, technology, computer science, engineering, or economics

  • PMI Project Management Professional

  • Master's degree in Business or Operations preferred


Grade :All Job Level

  • All Job FunctionsAll Job Level

  • All Job Functions

  • US

Time Type :


Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

To view the EEO Policy Statement CLICK HERE.

To view the Pay Transparency Posting CLICK HERE.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
US Consumer Analytics Strategy Program Manager

Citigroup Inc.

Posted 2 months ago

VIEW JOBS 2/23/2020 12:00:00 AM 2020-05-23T00:00 US Consumer Analytics: Program Manager Citi's U.S. Consumer Bank (USCB) is undergoing a critical transformation to accelerate digital engagement with its 26M+ credit card and 3.5 M+ retail bank customers. To deliver on this imperative, the U.S. Consumer Bank leadership team is building an operating model that will enable granular, timely and relevant customer intelligence driven by always-on campaigns, superior speed to market and systematized design of experiments. The newly formed U.S. Consumer Analytics (USCA) team, which unifies Cards, Retail Bank, and Digital analytics, will collaborate with the digital delivery, marketing, technology and product teams, to scale this data driven strategy. USCA will drive best-in-class digital analytical sophistication that ingests real-time data, and engages prospective and current customers in a contextual, personalized manner powered by advanced analytics insights. The Program Manager will be a key member of the 'Chief Operating Office' function within USCA and work with cross-functional leadership teams. The role will be responsible to conduct technical and analytical assessments, root cause analysis, feasibility study, and coordinate business improvement efforts to enhance existing business processes and systems. This ideal candidate will be responsible for key engagement interface into all relevant business and functional executive committees and will have in-depth understanding of how own sub-function contributes to achieving the objectives of the function. The scope of the role includes, but is not limited to (Across all US Consumer Bank): * Provides transformation strategy, program and project management and execution to all the US Consumer Analytics organization's critical functions * Manages and leads a variety of activities geared at helping manage a global organization with resources and providing data & analytics solutions to all regions and lines of businesses * Building relationships with other business teams. This position will work closely with the senior US Consumer Analytics Leadership team and the corresponding Global Analytics and Info Management leadership team in their planning, definition and execution of organizational * Partners directly with various players across analytics and partner groups, analyze data and evaluate multiple sources to develop recommendations on high-priority strategic initiatives, including the annual strategic plan * Formulates and shepherd cross-franchise initiatives and programs from conception to completion * Helps to manage executable strategies, partnering across the organization * Establishes best practices and principles for the US Consumer Analytics org's work streams * Financial control - In conjunction with the team - understands the complexities of the department Profit and Loss (P&L); appropriate accruals, client allocations in order to improve operational efficiency and productivity. * Program/Project Management - Help provide governance and oversight of the business critical milestone reporting process and various other executive / client / management reporting processes * Ensure quality, efficiency and accuracy throughout the reporting process. * Communication - Work with the team and respective USCA leaders and key stakeholders on the communication strategy of important and critical initiatives for the department and facilitate the development of communication materials and presentations for senior management, including C-level management, the Board of Directors, Operating Committee and other key stakeholders as required * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency * Open to risk taking by challenging the status quo and actively encouraging others to be bold - rewarding both successes and test / learn examples * Inspires enthusiasm, empowers the organization and mobilizes colleagues, team, seniors and cross functional partners for innovative change * Exemplifies global leadership by adapting and relating to diverse audiences to collaborate and work effectively * Conducts rigorous analysis and is able to synthesize complex and multiple source data into fact-based and nuanced solutions * Demonstrates high ethical standards and forward compatibility: adaptable, bold, curious, collaborative, determined and empathetic * Thinks strategically, but stays on top of team's tactical execution and ensures quality results * Analytical and conceptual thinker with ability to lead business transformation. Apply project management and agile methodology, and uses sound understanding of theories and practices in multiple deliverables. * Lead strategic planning for various program level initiatives consisting of multiple sub projects with significant potential impacts on multiple business and operations areas Qualifications: * 10+ years' experience in managing global and complex programs with multiple stake holders and business functions * Prior work experience in area related to analytics and/or strategy consulting * Awareness of best-in-class tools and technology platforms to ensure USCA maintains a deep understanding and connection with advancements in the data science space * Strong business analysis competency with historic success in shaping opportunities via conceptual thinking and abstract problem solving capabilities * Exceptional communication and strategic thinking skills to engage with C-Suite leadership, and demystify technical intricacies in language and context relevant to a broader audience * Financial acumen to shape the economic implications of decisions driven by advanced analytical data models * Demonstrable leadership acumen that inspires and challenges teammates to deliver positive change in complex, heavily-matrixed organizations is required. This leader must challenge boundaries and legacy processes to shape the culture of the micro and macro team Education: * Bachelor's/University degree, in finance, technology, computer science, engineering, or economics * PMI - Project Management Professional * Master's degree in Business or Operations preferred * ------------------------------------------------ Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US * ----------------------------------------------------- Time Type : * ----------------------------------------------------- Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE. To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE. To view the EEO Policy Statement CLICK HERE. To view the Pay Transparency Posting CLICK HERE. Citigroup Inc. New York NY

US Consumer Analytics Strategy Program Manager

Citigroup Inc.