The Account Manager serves as the day-to-day support for the Client & their Suppliers and is responsible for client satisfaction, ensuring quality service, on time and on budget for a high-volume/high-throughput studio. The Account Manager will manage communication between the client and CreativeDrive internal team. Internal communication will be with team members in both China and the United States, requiring after hours availability to accommodate for the time change. The Account Manager will be responsible for managing development of materials with internal team members along with setting up both sides for success by keeping cross-functional team members informed of all client needs and feedback to create flawless project execution.
Responsible for all client communication and compliance on client deliverables.
Responsible for the creation and maintenance of:
Estimates, invoices, and expenses
Securing all necessary talent and props
Merchandise and data tracking
Provide regular two-way communication between the various clients and CreativeDrive team.
Ensure all pre-production and on-set needs are anticipated and met.
Maintain production calendars and lead weekly status meetings with the client and CreativeDrive teams.
Look for opportunities to combine schedules and keep cost efficiencies in mind across all project timelines from various client groups.
Proactively seek opportunities for workflow efficiencies.
Review photography shot list accuracy prior to distribution to CreativeDrive team.
Manage acquisition and on-time delivery of product being sent to CreativeDrive team.
Report to Program Manager and the client market team lead, providing regular input on all account activity.
Keep consistent communication with managers to ensure they are informed on all projects as they develop.
Manage communications with clients through executional phase of programs.
Become knowledgeable in client operations, anticipate potential client challenges, and proactively seek solutions.
Create recaps of programs, inclusive of results, and work with management to develop recommendations on improvements for future work.
Photography production, design process, marketing, and advertising agency experience are required.
Project management, Account management and coordination experience is required.
2+ years of experience in a content production role preferably at an agency, new media company or brand content studio or publisher required.
Bachelor's Degree is required.
Cross-platform trained on Mac and PC, highly proficient in Excel, Word and PowerPoint, Keynote and workflow management tools.
Leadership skills, excellent communication and interpersonal skills.
Proven success in building effective business relationships.
Demonstrate initiative and self-motivation.
Proactive and results oriented.
High level of energy and commitment.
Ability to successfully work in a fast-paced changing environment.
Ability to work independently.