Urgent Care/ Emergency Department Technician

Overview

Roscoe Clinic

Urgent Care/ Emergency Department

LPN, Paramedic, EMT-B

Days

Part time

Cares for patients, prepare and compiles records, and process orders in the hospital setting under direction of nursing staff and most up to date Mercyhealth System Prehospital Protocols, by performing the following duties, supporting the nursing philosophy. May include weekends, holidays, day, evening or night hours

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures.

• Answers telephone calls and call lights in a timely and appropriate manner

• Documents care provided according to standards

• Maintains a clean work and patient environment

• Maintains and orders supplies, including scanning, stocking and ordering new supplies and disposing of expired or damaged supplies.

• Processes orders in an accurate and timely manner. Provides information or relays messages to patients and staff.

• Directs visitors to patients rooms. Maintains medical records of current patients. Processes patient charges

• Participates in department or unit performance improvement activities.

Skills performed include but are not limited to:

• Performs 12 Lead EKGs

• Cleaning and bandaging of wounds and suture sites.

• Removal of sutures

• Starts IV and administers medications within established scope practice and according to the most up to date Mercyhealth System Prehospital Protocols

• Performs venipunctures

• Assists ED MDs with intubation

• Performs CPR during resuscitations utilizing the LUCAS as appropriate

• Assist with splint applications

• Assist with chest tube and CVP insertions by gathering needed supplies equipment

• Performs BGMs

• Transports non-monitored and monitored patients to the inpatient units

• Receives prehospital run reports from incoming agencies, greets EMS and rooms EMS patients in appropriate areas

• Provides other care at the appropriate level in accordance with direction from nursing and physician staff

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality

• Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service

• Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; Demonstrates integrity with interpersonal interactions. and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering

• Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to others views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost

• Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION EXPERIENCE

Licensed as a Paramedic in applicable state with 1 year of healthcare and or prehospital experience. National Registry preferred but not required.

CERTIFICATION LICENSURE

Licensed as a Paramedic in applicable state

Approved, ACLS, CPR or BLS certification required within 90 days (Other certifications per unit requirements: ACLS, PALS, NALS)

ACLS required as a paramedic in Wisconsin

ADDITIONAL REQUIREMENTS

Passing the Drivers License Check and or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and or IL Health Care Workers Background Check.

Must be able to follow written oral instructions.

OTHER SKILLS AND ABILITIES

• Familiarization or ability to learn basic functions of a computer

• Exceptional interpersonal skills

• Ability to effectively organize and triage daily workload

WORK ENVIRONMENT

Working Conditions: The noise level in the work environment is usually moderate.

Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

Neonate (birth

• 28 days): Yes

Adolescents (13 years

• 17 Yes years):

Non- Specific Task (N A): No

Infant (29 days - less than 1 Yes year):

Adult (18 years

• 64 years): Yes

Pediatric (1 year

• 12 Yes years):

Geriatric (65 years and Yes older):

INFORMATION ACCESS

Partner may access patient care information needed to perform their job duties.

WORK CONTACT GROUP

Partners, physicians, patients, family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand, walk and use hands to finger, handle or feel. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl and smell. The employee must regularly lift and or move up to 10 pounds, frequently lift and or move up to 25 pounds and occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, color, vision, peripheral vision and depth perception.

LEVEL OF SUPERVISION

NA

SUPERVISES

NA