The contractor shall maintain four onsite personnel at each PKI enclave location that will assist DECC Operators with operations of all PKI PMO systems. Onsite personnel shall:
Serve as the programs TIER II liaison to assist the DECC and program office in determining issues and correct-ing degradation in system performance of PKI systems
Ensure baseline configuration is maintained to site deployed PKI systems;
Implement approved change requests released by CCB in CR/RTS or approved by the Operations section of the PMO;
Provide information and guidance to DECC staff in reference to CP/CPS compliance;
Immediately notify PKI Operations of any outage and/or degradation of operating status for PKI systems;
Support system and application troubleshooting, tuning, management, implementation, operations, and decom-missioning;
Provide the PMO requested reports to include logistical, operational, and process reporting; and
Support audit log reviews weekly and discrepancies reported for mitigation or resolution.
This labor category requires a minimum of a Secret clearance. Optimizes system opera-tion and resource access and utilization, and performs capacity analysis and planning. Ensures production schedules are met.
Coordinates the resolution of production-related problems. Provides users with computer output and assis-tance to users in accessing and using systems.
Education: Bachelor of Science (BS) or Bachelor of Arts (BA) degree in Computer Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Engineering.
Five (5) years relevant experience in system administration. At least one (1) year of experience in daily activities associated with configuration and oper-ation of computer systems. This labor category shall have experience utilizing Red Hat Satellite.
A Red Hat Certi-fied System Administrator (RHCSA) certificate may be substituted for one (1) year of Red Hat Satellite experience, and a Red Hat Certified Engineer (RHCE) may be substituted for two (2) years of Red Hat Satellite experience. RHCSA and RHCE certifications may be obtained up to 90 days after TO award and should be noted in the proposal
Blue Water Staffing