US Bank Saint Paul , MN 55102
U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives.
Analyzes, diagnoses and resolves IT incidents. Manages production systems to ensure efficient and effective processing. Works with technical support groups to implement new hardware, software, and application technologies.
Demonstrates the sense of urgency and commitment required for the success of a 24/7 operation. Serves as a technical resource for less experienced team members. Collaborates with other IT staff in developing solutions to known problems to ensure the availability of production and on-line systems.
Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics. Analyzes system errors and takes corrective action. Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.
Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center. Defines and communicates general, technical, and operational policies, procedures, and best practices. Examines and documents Network Operations Center standards, policies, and procedures.
Associate's degree or equivalent work experience
At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
Basic understanding in:
IT systems management