Universal Teller - Full-Time (Hales Corners)

Tri City National Bank Hales Corners , WI 53130

Posted Yesterday

This is a Full-Time Teller position located near 108th and Grange Ave in Hales Corners, WI.


Provides exceptional customer service by accurately processing a variety of customer transactions.

MAJOR RESPONSIBILITIES:

May perform any or all of the following:

  1. Process customer transactions such as deposits, withdrawals, loan payments and check cashing in accordance with Bank policy.
  2. Maintain control of cash drawer and balance daily to the Teller terminal. Process all supporting documentation following Bank procedures.
  3. Expand current and solicit new customer accounts through cross selling of additional Bank products and services; refer customers to appropriate personal banking staff as necessary.
  4. Project the appropriate banking image through interaction and responsiveness to customer, public and department inquiries regarding account balances, Bank policy and general Bank information.
  5. Acquire working knowledge of Bank's products, services, regulations and procedures.
  6. Perform any additional duties as assigned.

Requirements

Sales/cash handling experience preferred but not required.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  1. High school education or equivalent knowledge of basic mathematics, business and communication courses.
  2. A high degree of customer service orientation needed, including effective communication skills, sensitivity, judgement and initiative.
  3. The ability to handle high stress situations and maintain a high level of energy essential.
  4. Sales ability and previous cash handling experience preferred.
  5. Work requires knowledge of departmental policies and procedures.
  6. Ability to maintain the confidentiality of customer files.
  7. Ability and willingness to work weekends as needed.

EQUIPMENT TO BE USED:

Must be able to operate a computer and other office machines such as a fax, typewriter, calculator, telephone, etc.

TYPICAL PHYSICAL DEMANDS:

Requires sitting, standing, bending and reaching. May require light lifting. Requires manual dexterity sufficient to operate standard office machines. Requires normal range of hearing and vision.

TYPICAL MENTAL DEMANDS:

Must be able to work independently and resolve problems. Must relate and interact with people at all levels in the Bank.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Teller Hales Corners

Associated Bank

Posted 2 days ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: colleaguecare@AssociatedBank.com or call: (800) 878-3282. Job Summary Provide our customers with fast, friendly customer service by always adhering to common courtesies and delivering the brand promise with every customer. Efficiently and accurately process customer transactions while adhering to all required policies and procedures. Support the sales process in the branch by identifying customer needs, promoting current offers and referring customers to other colleagues for assistance with financial solutions. Provide awareness and if warranted, demonstration of all channel capabilities and the overall benefit to the customer. Compliance Statement As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customer's best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesn't meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associated's anonymous Ethics Hotline. Key Result AreasCustomer Service Operational/Procedural Activities Accuracy Communication Team Support Job AccountabilitiesAttract and retain customer relationships by extending a warm welcome and common courtesies to every customer and by providing accurate and timely service, which includes, but is not limited to, cashing checks, accepting deposits and withdrawals, handling loan and credit card payments, dispensing monetary instruments (domestic and foreign), fulfill business services, demonstrate and advance digital technology within established guidelines to ensure an excellent customer experience at every point of contact. Balance and proves cash daily to maintain accurate transactions processed and recordkeeping. Identifies payees and verifies signatures and endorsements, remains up-to-date on all security procedures. Answers telephone inquiries and provides information in accordance with company policies, while delivering an exceptional customer experience. Protect the Bank's financial interests by complying with internal and external policies, procedures, and regulations. Learn the bank's products and services to retain and enhance customer account relationships. Identify opportunities to resolve customer needs and refer the customer to Bank Colleagues who can help meet their needs. Share product and service promotions and new opportunities with our customers including cross channel awareness and usage. Support and service fellow colleagues within and outside of the banking office by adhering to the company's vision and values while fulfilling our Brand promise. Perform office duties including maintaining office supplies and providing a professional, organized environment. Service the ATM machines, safe deposit area, vault and night drop, as assigned. In offices with Safe Deposit functions: monitor access to safe deposit boxes, open new safe deposit accounts, maintain lease agreements, and answer any questions to ensure client satisfaction and safety. Associated Bank Hales Corners WI

Universal Teller - Full-Time (Hales Corners)

Tri City National Bank