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We're committed to bringing passion and customer focus to the business.
The Universal Banker performs key retail functions within a bank branch. They effectively handle all duties of a teller, personal banker, as well as additional responsibilities to serve their customers and prospects. The ideal candidate is knowledgeable of bank products and other lines of business, and will take action to grow the customer base and products per household. The Universal Banker will also assist branch management with basic functions including cross training other branch staff members.
Essential Duties and Responsibilities
Demonstrate knowledge of all retail bank products and services as well as a basic understanding of specialty product lines. Assist with coaching and training new associates on products and services.
Complete all functions related to opening and closing accounts, assisting customers with the appropriate selection of accounts, ability to perform research for customer accounts and comply with BSA and CIP requirements. Assist in training and coaching personal bankers and have authority to make decisions on accounts that are policy exceptions.
Take responsibility for branch and individual goals and engage with customers in order to present products and solutions to meet their needs. Cross sell bank products to customers and prospects regularly via in person interactions, phone calls, community involvement, etc. Work with teller line and/or Personal Banker staff to assist them in achievement of branch goals.
Assist customers with choosing the appropriate consumer loan product, take applications, communicate decision to customer, and subsequently close and fund consumer loans. Maintain knowledge of consumer loan policies and procedures and assist with branch's consumer loan portfolio.
Complete knowledge of all aspects of the teller line including processing transactions, balancing cash drawer and vault, as well as other basic branch operations functions.
Ensure that all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
Performs other duties and responsibilities as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
Ability to write simple instructions, short and simple correspondence, routine reports, business correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
Ability to read, analyze and interpret financial report and/or legal documents.
Ability to speak effectively before groups of customers or employees.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Education and/or Experience
One to two years sales and/or customer service experience required. Proven sales record a plus.
Cash handling experience preferred but not required.
College degree, from an accredited college/university, would be accepted in lieu of experience.
MS Office programs.
Basic clerical abilities including typing and 10-key.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies.