Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.
Reporting to the Branch Manager, responsible for selling products and services for all consumer and small business customers. Responsible for day-to-day Branch operations, including but not limited to customer facing transactions and maintenance, cash handling and identifying sales opportunities. Develop long-standing and mutually beneficial banking relationships through the process of profiling and the sale of consumer and business loans, deposit and investment products and other banking services to meet or exceed assigned Branch goals. The position requires great flexibility and nimbleness as the incumbent must be comfortable expertly executing all Branch functions and engaging in high degrees of interaction with customers.
Sales and Service:
Build strong, lasting, financial relationships with customers
Build brand trust and placement as clients' primary banking institution
Proactively assess customer's financial needs, utilizing Branch systems and tools to properly document information
Use expert-level product knowledge and a keen reading of customers' needs assessments to sell customers products and services that best meet their needs
Build on a holistic understanding of customer needs to become their primary savings institution
Maintain a current and thorough understanding of all consumer and business related products and services
Ensure loan applications are complete and submit to loan center for processing
Ensure customers have complete and accurate understandings of product features, including service charges, interest rates, etc.
Maintain proficiency in new account opening systems and procedures
Work independently of supervision in the attainment of Branch assigned goals and responsibilities
Maintain established customer service level expectations in accordance with the Bank's overall goals and objectives
Provide solutions for complex or difficult customer issues
Perform miscellaneous duties
Perform teller transactions and maintain cash drawer within prescribed cash limits and meet cash balancing requirements
Exercise sound judgment when processing customer transactions and providing approvals
Refer or cross-sell opportunities to customers as deemed appropriate based on customer need
Function as a back-up in operations as warranted by levels of responsibility
Support the Assistant Manager in operational activities as necessary
Ensure that the office is operating in a safe and effective manner
Risk Management and Compliance
Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality
Ensure customer information meets bank and regulatory documentation
Adhere to the SAFE Act requirements
Education, Licensure, Year of Experience (and type of work experience):
Bachelor's Degree preferred, but not required
Series 6 and 63 Licenses preferred, but not required
Typically requires 2+ years of experience in operations and sales
Knowledge, Skills and Abilities:
Requires a thorough knowledge of all Bank products and services, as well as effective communication and sales abilities
A background in operations and/or financial services (to include consumer lending) is preferred
Proven sales track record and sound operational and risk management knowledge required
Under minimal supervision, must be able to solve complex customer transactions and/or service issues, while providing outstanding customer service
This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Union Bank, N.A.