Universal Banker II

Job Title: Universal Banker II

Reports To: Branch Manager

Direct Reports: N/A

Salary Grade: 6

SUMMARY

As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs based conversations and identifying appropriate solutions.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent

• Minimum of three-years retail experience

• Proficient computer operation skills and ability to operate standard office equipment

• Proficient in Microsoft Office programs

• Great interpersonal skills in dealing with both internal and external customers

• Great telephone and customer service skills

• Ability to uncover and provide solutions to meet customer needs and provide resolutions

• Knowledge of consumer credit structuring and lending practices

• Good analytical and communication skills

• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

UNIVERSAL BANKER DUTIES:

• Promote, explain, open and renew (where applicable) financial institution services such as consumer loans (excluding real-estate loans), IRAs, Certificates of Deposit, safe deposit boxes, etc.

• Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions

• Have a thorough knowledge of all retail products and service, including Individual Retirement Accounts and ability to renew maturing IRAs, process IRA transfers, rollovers, and disbursements

• Cash checks and process withdrawals; pay out money after verification of signature and customer balances

• Balance cash drawer at the end of the day and report any discrepancies to the Supervisor

• Prepare currency transaction reports as necessary including entering information on monetary instrument logs

• Process charge card payments and cash advances, loan payments, skip payments, safe deposit box rental payments, and utility payments (where applicable)

• Perform daily teller functions such as working in drive through, issuing Official Checks, redeeming Savings Bonds, processing night deposits, preparing courier bags, etc.

• Engage customers in conversations to uncover opportunities to deepen the relationship and promote financial wellness for the customer

• Provide account advice, including resolution suggestions, other information and follow up to assigned customers as needed

SUPERVISORY RESPONSIBILITY

This position has no direct reports.

WORK ENVIRONMENT

Location in United Footprint

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position may require up to 20% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.