Universal Banker I - Part Time

Overview

The Teller/CSR performs a variety of paying and receiving functions for deposit and loan customers; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs.

Responsibilities

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Processes customer transactions including but not limited to deposits, withdrawals, checks, money orders and redeeming bonds; ensures all necessary information is in place prior to completing transaction.

• Opens new accounts including but not limited to checking, savings, certificate, and money market.

• Ensures completion of customer transactions in a timely and courteous manner; provides customers with account balance information and receipts.

• Establishes and maintains customer records and files.

• Performs required maintenance on customer accounts.

• Responds to customer inquiries regarding their accounts or company products/services in a professional and courteous manner.

• Responds effectively to customers requesting to close their accounts, determining the reason and offering possible alternatives.

• Effectively identifies and responds to customers' needs.

• Balances and proves work daily, posting, as required, and properly secures related receipts and records. Includes the work of cash drawers, night deposit, vault, ATM and coin machines.

• Maintains working knowledge of all company products and/or services.

• Prepares reports and correspondence as needed.

• Ensures privacy of customer information at all times.

• Maintains workplace in a neat and professional manner.

Qualifications

• High school diploma or equivalent.

• One year related experience or equivalent.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Requires knowledge of standard office equipment including adding machines, calculators, PC literacy and basic typing skills.

• Commitment to excellence and high standards.

• Strong organizational skills; able to manage priorities and workflow.

• Ability to understand and follow written and verbal instructions.

• Professional appearance and demeanor.

• Ability to perform diversified clerical functions and basic accounting procedures.

• Acute attention to detail.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Must be able to work flexible schedule in accordance with the needs of the branch.

• In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.

• Ability to travel to other locations for work assignments, meetings and training as required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.