Title: Unit Supervisor
Department: Health Home
Reports To: Program Director
Location: Jamaica, Queens
Position Status: Full Time
FLSA Status: Exempt
Health Home Site Supervisor is responsible for the supervision of care management staff and the daily care management operations of the program. This includes ensuring quality of care management services provided to clients, management of staff documentation requirements, and staff training. The site supervisor will also ensure the provision of adequate clinical support to clinically complex clients and clients in crisis.
Provide direct supervision to care managers to assist with the development of effective interventions and care plans.
Ensure staff is kept informed of Health Home policies and procedure as well as departmental priorities.
Receive appropriate training in order to maintain clinical standards.
Monitor Health Home compliance and quality assurance.
Provide crisis intervention to clients in psychological distress.
Complete enrollment and service data tracking reports monthly or as needed.
Continually reviews the service delivery process to exceed customer expectations.
Review and approve client documentation as assigned.
Consistently exhibit the core values of team work, open book management, advocacy and customer service.
Participate in quality assurance and quality improvement activities.
Conduct staff meetings, training and supervision.
Occasional field work may be required as needed to achieve client outcomes and health home requirements.
Facilitation of bi weekly Clinical Case Review with the Care Managers.
The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions
Masters Degree in Social Work, Psychology or Human Services strongly preferred, Bachelor's Degree required.
One year post graduate experience working with individuals or families who have a history of mental illness, substance use, homelessness or HIV/AIDS.
Minimum 1 year supervisory experience required.
Bright Point Health