Unit Secretary, Med Telemetry, 32 Hours

New England Sinai Hospital And Rehabilitation Center Norwood , MA 02062

Posted 6 months ago

POSITION SUMMARY ########### A Unit Secretary performs clerical and receptionist duties in an assigned area to meet unit needs. # ACCOUNTABILITY ########### Responsible to Nurse Manager and or and Administrative Manager, and/or Charge Nurse on any given shift; collaborates with peer group and Nursing Administration through the Lead Secretary. # QUALIFICATIONS 1.#### Graduate of an accredited high school. 2.#### Ability to communicate effectively. 3.#### Knowledge of medical terminology, preferred. 4.#### One year clerical experience, computer skills required. # PERFORMANCE CRITERIA 1.#### TEAM WORK A.### Involves other departments in project planning and implementation. B.### Is supportive of others and provides help and assistance when possible.

C.### Regularly attends and participates in team and/or department meetings and work activities. D.### Keeps others informed. E.#### Regularly offers and requests constructive feedback and coaching.

F.#### Establishes and maintains effective working relations. # 2.#### SERVICE EXCELLENCE (both internal and external) A.### Welcomes patients and customers in a warm, friendly manner. B.### Actively listens and constructively responds to questions and concerns in a timely manner. C.### Ensures the dignity of patient/customer is maintained at all times.

D.### Abides by and upholds the Hospital Service Excellence Standards. E.#### Respects the diversity of the patient/customer population (i.e. ages and culture). # # RESPONSIBILITIES ########### 1.#### Receptionist Skills A.### Receives incoming telephone calls for floors, refers as necessary to appropriate/authorized person.# Makes telephone calls. 1)### Physician consults. 2)### Other departments for assistance (i.e. Information Systems). 3)### Inform physicians of admissions.

B.### Assists the staff by running errands, delivering specimens and paperwork, and checking mail. C.### Utilizes appropriate channels of communication within the health care system. D.### Demonstrate awareness of patient#s rights to privacy and confidentiality.

E.#### Receives and greets visitors, patients and staff.# Responds to questions appropriately, referring items in question to authorized staff. # 2.#### Clerical Skills A.### Transcribes doctors and nursing orders, in collaboration with and under the direction of the Nurse Manager or charge nurse, after successful completion of orientation to the secretary role. B.### Assembles and organizes the Medical Record efficiently in accordance with the Medical Records Department. C.### Completes requisitions and/or enters requests into computer order entry.

D.### Enters unit control data into log books on a daily basis. E.#### Completes priority duties (admissions, discharges) when covering secretarial absences on other units. F.#### In the event of a patient discharge or death, informs the appropriate departments, obtains necessary forms and puts charts in order.

G.### Increases knowledge and use of hospital computer system as new programs are developed. H.### Photocopies charts and other information for staff as requested. I.#### Maintains and orders clerical supplies for the unit.

J.#### Demonstrates safe # effective use of equipment. # 3.#### Dependability A.### Reports to and begins work promptly. B.### Gives adequate notice of absenteeism or tardiness. C.### Appearance is professional in accordance with the dress code.

D.### Asks appropriate questions within job description, if an unfamiliar circumstance E.#### Performs work of equal skills, effort, and responsibility as directed. F.#### Participates in Quality Improvement activities. G.### Performs other duties as required. H.### Maintains annual employee education record and attends required educational offerings, (i.e. safety). # # #



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Unit Secretary, Med Telemetry, 32 Hours

New England Sinai Hospital And Rehabilitation Center