Rolling Hills Memorial Park in Richmond, CA
Unit Sales Manager Position
The Unit Sales Manager is the primary lead accountable for
driving sales strategies and performance to ensure the business meets or
Supports the sales team's performance through
effective performance management, coaching, disciplinary action, and
termination, when necessary.
and trains an effective sales staff.
team by example in the areas of sales activity and sales volume.
or exceeds the sales targets for the location(s).
and implements sales initiatives that motivate and energize sales team members
to achieve and succeed.
sales leads through participation in the surrounding community and through
and analyzes sales results, including contract status, client family feedback,
cancellations, etc., to develop an ongoing action plan for success.
sales results on a weekly, monthly, quarterly, and annual basis to management.
market changes, team changes and operational goals and recalibrates the team
and team efforts for continued success.
sales staff to ensure proper coverage and equitable rotation of staff and duty
and resolves contract or commission discrepancies as needed.
and analyzes accounts receivable, ensuring collection activities are ongoing
with client families at the time of need or on a pre-need basis, to ensure that
they are presented with all options pertaining to interment, cemetery property,
and related merchandise and services.
services and visitations for client families whenever possible to foster
relationships, ensures excellent service, and develops potential referrals.
with all company procedures for customer service when dealing with families,
handling complaints, completing post-interment service activities, and
performing other duties necessary to ensure quality service levels.
confidentiality of company and client family information, including sales and
marketing programs and materials, names and addresses of client families and
employees, and other related information.
and remedies all hazards at location and on grounds.
other duties as assigned.
College degree or some college preferred.
Minimum of 3 years sales supervisory experience.
Proven track record of success in inside sales production strongly preferred.
May require the possession (or ability to obtain) an insurance license as
required by applicable law.
Valid state-issued driver's license in good standing and acceptable driving
Basic overall computer proficiency.
Demonstrated ability to build and inspire sales team.
Ability to read and interpret company policies, procedures, contracts,
insurance documents, and pricing structures or list.
sales leads and referrals from recognized sources and approved methods.
Ability to compute discount, interest, profit, and loss; commission, markup,
and selling price; and ability to calculate surfaces.
Effectively utilize all sales training and techniques to fulfill production
Ability to train and energize staff.
Effective and professional communication skills, with an emphasis on verbal
skills and the ability to resolve and respond to issues in a professional
Ability to empathize with client families and their guests and demonstrate tact
and patience in emotionally charged situations.
Ability to rapidly assess the needs of client families and quickly adapt to
Ability to be proactive and willing to take initiative in all circumstances.
Attention to detail and follow-through.
Tactful and professional when dealing with complaints or dissatisfaction with
service or merchandise.
Carriage Services Inc.