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Unit Sales Manager

Expired Job

Carriage Services Inc. Richmond , CA 94804

Posted 2 months ago

Rolling Hills Memorial Park in Richmond, CA

Unit Sales Manager Position

Job Description

The Unit Sales Manager is the primary lead accountable for

creating and

driving sales strategies and performance to ensure the business meets or

exceeds Standards.

Supports the sales team's performance through

effective performance management, coaching, disciplinary action, and

termination, when necessary.

    • Recruits

and trains an effective sales staff.

    • Leads

team by example in the areas of sales activity and sales volume.

    • Meets

or exceeds the sales targets for the location(s).

    • Develops

and implements sales initiatives that motivate and energize sales team members

to achieve and succeed.

    • Generates

sales leads through participation in the surrounding community and through

civic relationships.

    • Monitors

and analyzes sales results, including contract status, client family feedback,

cancellations, etc., to develop an ongoing action plan for success.

    • Communicates

sales results on a weekly, monthly, quarterly, and annual basis to management.

    • Recognizes

market changes, team changes and operational goals and recalibrates the team

and team efforts for continued success.

    • Schedules

sales staff to ensure proper coverage and equitable rotation of staff and duty


    • Reviews

and resolves contract or commission discrepancies as needed.

    • Monitors

and analyzes accounts receivable, ensuring collection activities are ongoing

and effective.

    • Meets

with client families at the time of need or on a pre-need basis, to ensure that

they are presented with all options pertaining to interment, cemetery property,

and related merchandise and services.

    • Attends

services and visitations for client families whenever possible to foster

relationships, ensures excellent service, and develops potential referrals.

    • Complies

with all company procedures for customer service when dealing with families,

handling complaints, completing post-interment service activities, and

performing other duties necessary to ensure quality service levels.

    • Protects

confidentiality of company and client family information, including sales and

marketing programs and materials, names and addresses of client families and

employees, and other related information.

    • Identifies

and remedies all hazards at location and on grounds.

    • Performs

other duties as assigned.


    • High School Diploma or equivalent.

College degree or some college preferred.

Minimum of 3 years sales supervisory experience.

Proven track record of success in inside sales production strongly preferred.

May require the possession (or ability to obtain) an insurance license as

required by applicable law.

Valid state-issued driver's license in good standing and acceptable driving


Basic overall computer proficiency.

Demonstrated ability to build and inspire sales team.

Ability to read and interpret company policies, procedures, contracts,

insurance documents, and pricing structures or list.

  • Ability to effectively work and develop

sales leads and referrals from recognized sources and approved methods.

Ability to compute discount, interest, profit, and loss; commission, markup,

and selling price; and ability to calculate surfaces.

Effectively utilize all sales training and techniques to fulfill production


Ability to train and energize staff.

Effective and professional communication skills, with an emphasis on verbal

skills and the ability to resolve and respond to issues in a professional


Ability to empathize with client families and their guests and demonstrate tact

and patience in emotionally charged situations.

Ability to rapidly assess the needs of client families and quickly adapt to

changing circumstances.

Ability to be proactive and willing to take initiative in all circumstances.

Attention to detail and follow-through.

Tactful and professional when dealing with complaints or dissatisfaction with

service or merchandise.

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Unit Sales Manager

Expired Job

Carriage Services Inc.