Unit Manager

NOW Courier Indianapolis , IN 46225

Posted 6 months ago

Principal Function: The Unit Manager is responsible for managing and coordinating a business vertical while adhering to customer service level agreements (SLAs).

Essential Duties and

Duties include, but are not limited to:

  • Implements operational policies, practices, and procedures to attain operating goals.
  • Analyzes and implements plans to create optimized delivery solution that meets company KPIs.
  • Organizes resources efficiently to ensure adherence to customer SLAs.
  • Gives work direction, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.
  • Evaluates current operational processes to help develop and implement improved procedures and practices.
  • Ensures adequate training of team to ensure compliance to organization's policies and customer requirements.
  • Coordinates activities of team with related activities of other groups to ensure efficiency and economy.
  • Monitors and analyzes costs, delivery performance, and adherence to budget requirements.
  • Prepares reports and records on operational activities for management.
  • Implements and manages the customer experience with regards to daily delivery activity; identifies risk areas and implements corrective actions; proactively communicate efficiencies to customers.
  • Analyzes margin reports, customer SLAs, and customer feedback; identifies issues, trends, opportunities, and process changes.
  • Provides customer service support for escalated, ongoing, or specialized issues, utilizing expertise to drive solutions.
  • Prepares budget reports and identifies resource and labor needs.
  • Builds teams centered around customer and company success.

This job may have supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of NOW Courier. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience: Bachelor's degree (B.A./B.S.) from a four-year college or university in business, supply chain, or operations; and five years of related experience and/or training; or equivalent combination of education. Previous management experience in an operational role is preferred. Previous experience working in the logistics and distribution industry is desired.

Other Skills and Abilities:

  • Highly organized and detail oriented.
  • Resourceful and creative.
  • Analytical skills and problem-solving ability.
  • Must exhibit professionalism and be effective working with customers, vendors, and employees.
  • Skillfully convey information on a wide range of topics to a diverse target audience.
  • Influencing and consultative skills are critical.
  • Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
  • Ability to handle confidential information.
  • Effective prioritization and time management skills.
  • Ability to work in a fast-paced, high-pressure, deadline driven environment.
  • Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
  • Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
  • Ability to manage multiple projects and tasks simultaneously.
  • A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 50 pounds (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; and smell.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties will require occasional work in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate.


As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.

EOE M/W/Vets/Disabled; Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO); Supplement, Employee Polygraph Protection Act (EPPA).

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Marketing (Communications) Manager Business Unit Lead (Contract)

Crowe Horwath

Posted 5 days ago

VIEW JOBS 10/11/2019 12:00:00 AM 2020-01-09T00:00 Job Summary Marketing (Communications) Manager – Business Unit Lead (Assistant Director) (Contract) Locations: Chicago, Indianapolis, Los Angeles, New York City Marketing (Communications) Manager is responsible for partnering with their assigned Business Unit Strategic Market Director(s) to lead the creation of marketing and communications strategies and campaigns that support defined growth objectives. The Marketing (Communications) Manager is a subject matter expert in campaign strategy and execution, partnering with data, creative, content, digital and others, to create efficient campaigns and tactics to meet or beat objectives, within budget, resource and time constraints. The Marketing (Communications) Manager will look for inventive ways to execute, whether via internal capabilities or external, monitoring campaign results and recommending alterations and options to the Strategic Market Director, in real time, to maximize performance. The MarComm Manager is knowledgeable in their assigned areas, keeping abreast of industry trends, competitors and global issues. Skill sets required include: Marketing, Communications & Campaign Strategy * Responsible for translating marketing objectives into campaign strategies and proficiently managing campaigns through execution that deliver on the strategic objective of the BUs and IVs supported * Responsible for designing the best strategy for the demographics for the customer we are trying to attract and the goals we are trying to achieve * Leads the team to create campaigns that resonate with the core needs of the targeted segments, leverages insights garnered from market research * Inspires the team to pursue innovations that drive efficiency and effectiveness, by designing tests as trials Marketing Execution * Oversees the execution of campaigns across resources, internal and external, ensuring market positioning and overall marketing efforts is poised to deliver on the defined success metrics * Working with SMEs, ensures all deliverables are of the highest technical standards in the areas of content, design, and impact * Provides strategic direction to the project manager and execution teams on campaign efforts including overall messaging, targeted audience, and campaign success metrics * Troubleshoots, as needed * Creates quarterly briefing for the client on campaign effectiveness by BU and IV, working with Strategic Market Directors * Oversees the development of timelines and budgets to meet objectives, working with the project manager and execution teams responsible for the overall project plan, production schedules, tactical tasks and project budgets Client Relationship, Industry Advocacy & Strategic Partner Management * Partner with Strategic Market Director to understand the business goals, key challenges and stakeholder's perspective * Support the regular cadence or reviewing business and marketing performance quarterly, by creating reports, summaries, etc, as needed * Manage our strategic partnership to ensure the greatest value is extracted from these relationships Market Strategy, Research, Analysis and Reporting * Review all data and research with some regularity, leveraging available data and research in the creation and deployment of campaigns * Monitor marketing performance (response, leads, downloads, attendance) in real time, and recommend campaign improvement options * Uses data visualization to communicate results Company Overview Your Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a "Best Place to Work." We are 75 years strong and still growing. Come grow with us! Qualifications Minimum Qualifications: The ideal candidate must have the following: * Bachelor's Degree required, ideally in communications field * 10+ years marketing experience, (internal) agency background or corporate model preferred * Demonstrated ability to manage up, down and across * Excellent collaboration and communication * Ability to see the picture, while juggling the details * Excellent problem-solving skills * Self starter * Willingness to travel and work extended hours as needed. About the Team: Market Development and Sales (MDS): MDS supports Crowe in achieving its growth objectives by developing and executing national and international programs to build brand awareness for Crowe; promoting Crowe's thought leadership and positioning its experts in the markets it serves in both marketing and media channels; implementing lead management programs through integrated marketing and communications; and enabling revenue generation through multiple sales channels. MDS is also responsible for new product development and the Firm's Client Experience initiative. More about Crowe: Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe Horwath Indianapolis IN

Unit Manager

NOW Courier