CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
JOB SUMMARY: Integral member of patient care team, providing non-clinical coordinator support for the unit consistent with established mission, vision, values, and organizational culture.
Coordinates patient scheduling/flow with ancillary departments and consulting physicians
Utilizes Care Compass to view and follow up on unit orders/tasks for completion
Completes daily unit logs for non-nursing tasks. Verifies completion of logs that must be done by nursing.
Assures that no supplies or solutions are expired throughout the unit
Monitors the unit for cleanliness.
Collects and submits monthly audits as assigned
Maintains current materials on bulletin boards (Quality, Resources, People, Education)
Assures that unit devices are charged and clean.
Tracks unit equipment to prevent loss
Verifies that Care Value patient assignments are made prior to start of shift and maintained throughout the shift.
Inspects each room after each patient discharge and prior to new patient admission to assure all equipment is present and in working order
Takes minutes, types, and maintains file for Unit Staff meetings and Unit Council meetings.
Acts as receptionist for the unit, providing excellent customer service.
Answers the telephone promptly and courteously by identifying unit, name and title.
Responds to call lights appropriately and relays messages to appropriate nursing personnel.
Relays all communication accurately and timely to the proper recipients.
Assists visitors as appropriate.
Demonstrates communication appropriate to various age groups and stakeholders.
Serves as resource for Electronic Health Record use
Maintains confidentiality of all patient information.
Performs admission, transfer and discharge functions to facilitate patient flow.
Submits accurate patient charges, as required
Enters written or faxed physician orders, except medications, into the electronic system with accuracy.
Scans written Physician medication orders to Pharmacy
Assembles and maintains patient's Medical Record with appropriate chart forms.
Prepares consent forms accurately.
Maintains accuracy and completeness of information in patient record.
Monitors chart location in accordance with policy
Requests and retrieves old charts from Medical Records as per physician orders.
Orders departmental supplies for daily operation of the unit.
Requests specialty beds and equipment as indicated on physician orders.
Completes and forwards maintenance requests.
Assures that equipment is returned to central processing in a timely manner and that equipment on the unit is clean
Arranges for repair of broken equipment and tracks the equipment
Attends inservices and or workshops for continuing education requirements according to hospital policy.
Participates in Unit meetings, Unit Coordinator meetings, and Continuous Quality Improvement activities.
Documents professional competency through LEARN and annual competency process.
Unit Coordinator Daily Task List
Access unit census
Verify that patient assignments are completed in Care Value
Monitor that all portable computer equipment i.e. laptops and handheld devices are accounted for on the unit, are charged and are clean
Track which care givers are assigned to each portable computer device
Verify that batteries for unit Vocera/phone equipment are being charged and unused equipment is being charged
Monitor that all Vocera/phone equipment is accounted for on the unit
Track which care givers are assigned to each Vocera/phone device
View unit orders/tasks for follow up using CareCompass
Enter written or faxed physician orders into the electronic system
Scan written physician medication orders to Pharmacy
Round in each empty patient room to assure that it is clean and all equipment is in working order. Test bed controls, oxygen flowmeter, suction gauge, all room and bathroom lights, telephone, television
Round on unit to assure that dirty equipment and meal trays have been taken to appropriate departments and that trash on biohazard room has been emptied.
Verify that the following unit logs are completed:
Specialty unit procedure carts i.e. chest cart, etc
Complete the following unit logs:
Temperature for each refrigerator on unit except staff food refrigerator
CLIA temperature and humidity
Check that glucometer controls' open and expiration dates are on bottles and that they are not expired.
Verify that all refrigerators and microwaves are clean. Clean if necessary
Discard expired food/beverages, open containers, and unlabeled food in patient refrigerators
Order unit supplies and patient nourishments
Check bulletin boards for outdated material. Remove outdated materials, post new materials including: most recent patient satisfaction data, unit dashboard, core measure data
Go through all supplies looking for expired supplies i.e. lab tubes, solutions, etc.
Unit Coordinator Monthly Task List
Place new log sheet for the current month in each log book
Remove previous month's logs from all log books so that only the current month is on the unit.
File previous month's logs as directed by manager
Post current month's quality data on bulletin boards
Collect and submit Hand Hygiene audit to Infection Control
Complete the unit's Readiness Rounds for Environment
Type minutes for Unit Staff Meeting and Unit Council Meeting
Restock brochures and DAISY nomination forms at desk and in waiting room
Education: High School Diploma, GED, Metropolitan Test or Equivalent. Basic Medical Terminology. Current Heartsaver.
Experience: One year Unit Coordinator or equivalent in healthcare setting.
Physical Requirements:Perform tasks requiring hand/eye coordination. Ability to hear normal sounds with some background noises. Able to sit for prolonged periods of time, two hours minimum, and walk to various hospital departments. Able to lift up to 25 pounds.
Skills:Current Basic Life Support for Healthcare Provider certification. Computer Order Entry with accuracy, minimum 45 WPM. Ability to perform multiple tasks and to prioritize tasks. Demonstrated Communication skills, both written and oral. Customer Service oriented. Ability to relate effectively with multi-disciplinary teams, including physicians, patients and others.
PRIMARY CUSTOMERS: Patients, Families, Visitors, Physicians, and Co-Workers
REPORTING RELATIONSHIP: Nurse/Unit Manager
Incumbent has access to restricted or confidential patient or other highly sensitive business information and must comply with the terms of SVHS/CHI Policies as they apply to their job role.