The Unit Coordinator assists the Manager or Supervisor in staff training and development, statistical record keeping and analysis, customer inquiries, and production management. He or she leads multiple teams within the billing and collections department.
Essential functions of the job:
Coordinates all collection-related activities including delinquent and non-delinquent accounts and departmental collections.
Serves as a resource for departments needing information and/or assistance.
Serves as the primary contact for designated customers and UPG subsidiaries to resolve complex accounts and sensitive or potentially legal issues.
Assists team in researching and resolving complex accounts.
Provides training in EPIC billing system.
Develops and maintains unit procedures that will ensure ultimate service to customers and policy compliance.
Prepares and analyzes reports that provide statistical billing and collections data.
Assists in managing accounts receivables and maximizing reimbursement.
Reviews, approves, and/or processes applicable adjustments to physicians' fees in compliance with established guidelines.
Represents Supervisor when needed by serving as liaison between clinical departments, other units within UPG, vendors and third party carriers on various issues.
Provides coverage for staff and supervisor as required.
Identifies errors and provides additional training to prevent future errors. Responds to inquiries from patients, clinical departments, and third parties via telephone, written correspondence, or face to face.
Reconcile and balance financial information.
Provides training and guidance for new and existing employees.
Assists in onboarding of new employees.
Maintains an ongoing production and quality assurance program for staff, including statistical reports summarizing work volumes and standards of performance.
Ensures unit timelines are followed according to established productivity standards. Maintains confidentiality with various types of sensitive information.
Serves in a leadership role to perform tasks including monitoring of time and attendance, scheduling, performance management, and employee development. Prioritizes daily functions when staff issues occur.
Identifies trends and works with appropriate resource to resolve issues.
Makes process improvement recommendations and plays an active role in implementation.
Maintains professional manner at all times including during crucial situations.
Prioritizes tasks when presented with multiple assignments.
Other duties as identified by Supervisor and/or Billing & Collections management.
REQUIRED QUALIFICATIONS (Knowledge, Skills & Abilities):
High School Diploma or GED.
Some college courses desired, preferably accounting, banking and/or healthcare.
Strong math skills preferred.
3-5 years related experience required.
Previous experience in a medical billing capacity a plus.
Knowledge of billing policies, procedures, and regulations a plus.
Demonstrated proficiency in EPIC or physician billing software.
Budgeting experience preferred.
Medical terminology preferred.
Knowledge of and experience utilizing a personal computer.
Word processing and spreadsheet skills required.
10-key calculator experience preferred.
SUPERVISORY RESPONSIBILITIES: This position may have between 10-30 individuals reporting to it.
The incumbent provides training and guidance to others.
The University of Virginia, including the UVA Health System and the University Physician's Group are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.