Unit Computing Specialist

Position Details

Position Information

Recruitment/Posting Title Unit Computing Specialist Job Category Staff & Executive

• Information Technology Department IPO-Information Technology Overview

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Unit Computing Specialist for the Division of Institutional Planning & Operations (IP&O). Reporting to the Unit Computing Manager, the Unit Computing Specialist will provide end-user support, resolve hardware and software computer problems. This includes: receiving, prioritizing, documenting and successfully resolving end-user issues.

Among the key duties of this position are the following:

• Responsible for the setup and installation of workstations, laptops and peripheral devices.

• The candidate will be required to maintain the help-desk inventory database, and document PC-related procedures.

• May conduct hands-on training sessions and instructional classes for students, and staff.

• May also assist in the development of user procedures and security procedures, the maintenance of software and documentation libraries, and remains up-to-date in new developments and technologies.

• Performs other related duties as assigned or requested.

• This position will be placed into a rotation for after hours on call support.

Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 03 Position Salary Annual Minimum Salary 57724.000 Annual Mid Range Salary 73020.500 Annual Maximum Salary 88317.000 Standard Hours 37.50 Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

Seniority Unit Terms of Appointment Staff

• 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor's degree or an equivalent combination of education and experience as a help-desk technician or in a related field.

Certifications/Licenses

• Valid driver's license

Required Knowledge, Skills, and Abilities

• Experience with MS-Windows 10, MS-Office Suite.

• Knowledge of computer hardware and application support.

• Ability to absorb and retain information and conduct research into a wide range of computing related issues.

• Strong analytical and problem solving skills.

• Must have excellent verbal, written communication skills and organizational skills.

• Knowledge of ITIL processes and practices.

Preferred Qualifications

• MCSA and/or MCSE Preferred, ITIL V3 or V4 foundations certified.

Equipment Utilized Physical Demands and Work Environment

• Ability to lift 50 pounds.

Special Conditions

• Clean Driving

Posting Details

Posting Number 23ST3305 Posting Open Date 12/08/2023 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Off Campus City Piscataway State NJ Location Details

33 Knightsbridge Rd.

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have a minimum of a Bachelor's degree or an equivalent combination of education and experience as a help-desk technician or in a related field?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV

• Cover Letter/Letter of Application

• List of Professional References (contact Info)

Optional Documents