Unit Computing Manager

Position Details

Position Information

Recruitment/Posting Title Unit Computing Manager Job Category Staff & Executive

• Information Technology Department SAS - Dean's Office Overview

The School of Arts and Sciences (SAS) is the largest academic unit at Rutgers University and the center of the undergraduate experience on the Rutgers-New Brunswick campus and is comprised of 41 academic departments spanning the liberal arts. SAS offers more than 100 majors and minors across the life sciences, humanities, social and behavioral sciences, and mathematical and physical sciences with research centers and institutes across the school. With a diverse student body of more than 20,000 students, SAS has a membership of over 1,700 faculty members, more than 500 administrative staff, and 200,000 living alumni.

SAS delivers a wide array of services in support of the teaching, research, and the mission and goals of Rutgers University.

The School of Arts and Sciences promotes anti-racist, inclusive, equity-enhancing ideas and practices both inside and outside of the classroom for our community of educators, staff, and students. This includes a diverse set of voices and experiences. All individuals no matter their race, ethnicity, gender, gender identity, nationality, history, sexual orientation, religious practices, or socio-economic status are valued and respected. The School of Arts and Sciences is especially interested in candidates who can contribute to and support the diversity and excellence of the organization. Applicants are encouraged to include in their cover letter information about how they will further our commitment to these values.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Unit Computing Manager for the School of Arts and Sciences (SAS) - Dean's Office. The Unit Computing Manager (UCM) is responsible for support of a wide range of users in SAS and will take responsibility for primary computer support in assigned departments.

Among the key duties of this position are the following:

• Provides user assistance with hardware, software, operating systems, and Local Area Network (LAN) support issues. Responsible for primary computer support as well as the management of server accounts, data, and permissions in assigned areas.

• Provides user assistance with hardware, software, operating systems, and Local Area Network (LAN) support issues.

• Works with and supports faculty, departmental personnel, and computing staff in various SAS departments.

• Coordinates systems and facilitates appropriate communications between the departments and multiple internal and external organizations.

• Manages special projects as assigned.

• Exhibits excellent written and oral communication skills.

• Demonstrates use of tact, discretion and diplomacy while working with a diverse set of constituents.

Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement FLSA Nonexempt Grade 05 Position Salary Annual Minimum Salary 76341.000 Annual Mid Range Salary 96571.500 Annual Maximum Salary 116802.000 Standard Hours 37.50 Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Seniority Unit Terms of Appointment Staff

• 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor's degree, preferably in computer science or engineering or related field, or an equivalent combination of education and experience.

• Two years' experience with client-side computing, specifically the installation, maintenance and troubleshooting of personal computer hardware, software, and LAN issues.

Certifications/Licenses

• Use of personal vehicle in order to travel for business demands; a valid driver's license would be required for this position.

Required Knowledge, Skills, and Abilities

• Experience in the management of a technical support operation that spans multiple geographic locations, preferably in an educational environment.

• Extensive knowledge of Windows and Apple operating systems.

• A driver's license and use of a personal car are required to attend to business on all New Brunswick campuses.

• In depth familiarity with Windows and Apple software and operating system.

• Experience supporting a variety of devices using endpoint management tools such as Microsoft Active Directory, Microsoft Intune, and Workspace ONE.

• Experience managing AD user accounts with tools such as the MS Exchange Admin Center.

Preferred Qualifications

• Three years' experience with client-side computing.

• Ability to communicate effectively with students, faculty, and other staff members via face-to-face communication, telephone, email, or other electronic means.

• Ability to read and understand directions and help document those directions as they relate to understanding software applications.

• Ability to effectively articulate technical concepts, both verbally and in writing, to people in non-technical positions.

• Must be able to multitask and prioritize issues based on severity and impact.

• Strong analytical and problem-solving skills.

Equipment Utilized

• Position will be required to manage and support Windows and Apple workstations in assigned areas.

• The position will utilize software to manage and support all assigned workstations and the software that is used by the faculty, staff, and students in assigned areas.

Physical Demands and Work Environment

• Must be able to lift up to 50 lbs.

• Position requires presence on campus during assigned work hours and may have the ability to periodically work from home.

Special Conditions

• Clean Driving Record.

Posting Details

Posting Number 24ST0912 Posting Open Date 04/18/2024 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Rutgers University

• New Brunswick City New Brunswick State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have a bachelor's degree, preferably in computer science or engineering or related field, or an equivalent combination of education and experience?

• Yes

• No

• Do you have two years' experience with client-side computing, specifically the installation, maintenance and troubleshooting of personal computer hardware, software, and LAN issue?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV

• Cover Letter/Letter of Application

• List of Professional References (contact Info)

Optional Documents