Unit Computing Manager

Position Details

Position Information

Recruitment/Posting Title Unit Computing Manager Job Category Staff & Executive

• Information Technology Department SAS - Dean's Office Overview

The School of Arts and Sciences (SAS) at Rutgers University is the largest academic unit of the University and is comprised of 41 academic departments spanning humanities, social, physical and life sciences and over 100 different majors, plus programs, centers, bureaus and institutes. SAS has a membership of over 2,000 permanent and temporary faculty (instructional and research), teaching and graduate assistants, part-time lecturers, and post-doctoral appointees, and over 500 administrative staff.

Arts and Sciences delivers a wide array of services in support of the teaching, research, and service missions of the School. We are committed to providing academic departments, programs, and centers in the School of Arts and Sciences with reliable and trusted service, clear policies and procedures, innovative technologies, and a commitment to administrative excellence and efficiency.

The School of Arts and Sciences promotes anti-racist, inclusive, equity-enhancing ideas and practices both inside and outside of the classroom for our community of educators, staff, and students. This includes a diverse set of voices and experiences. All individuals no matter their race, ethnicity, gender, gender identity, nationality, history, sexual orientation, religious practices, or socio-economic status are valued and respected. The School of Arts and Sciences is especially interested in candidates who can contribute to and support the diversity and excellence of the organization. Applicants are encouraged to include in their cover letter information about how they will further our commitment to these values.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Unit Computing Manager for the School of Arts and Sciences (SAS). The Unit Computing Manager (UCM) is responsible for support of a wide range of users in SAS and will take responsibility for primary computer support in assigned departments.

Among the key duties of this position are the following:

• Provides user assistance with hardware, software, operating systems, and Local Area Network (LAN) support issues.

• Provides computer system administration, programming, and networking support for a mix of systems, including PC, Mac, and Unix/Linux.

• Works with and supports faculty, departmental personnel, and computing staff in various SAS departments.

• Coordinates systems and facilitates appropriate communications between the departments and multiple internal and external organizations.

• Exhibits excellent written and oral communication skills.

• Demonstrates use of tact, discretion and diplomacy while working with a diverse set of constituents.

Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement.

The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.

FLSA Nonexempt Grade 05 Position Salary Annual Minimum Salary 76341.000 Annual Mid Range Salary 96571.500 Annual Maximum Salary 116802.000 Standard Hours 37.50 Union Description Admin Assembly (MPSC) Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

Seniority Unit Terms of Appointment Staff

• 12 month Position Pension Eligibility ABP

Qualifications

Minimum Education and Experience

• Bachelor's degree, preferably in computer science or engineering or related field, OR an equivalent combination of education and work.

• Two years' experience with client-side computing, specifically the installation, maintenance and troubleshooting of personal computer hardware, software, and LAN issues.

Certifications/Licenses Required Knowledge, Skills, and Abilities

• Experience in a technical support operation that spans multiple geographic locations, preferably in an educational environment.

• Extensive knowledge of Windows and familiarity with Apple and Linux/Unix operating systems.

• In-depth familiarity with Windows and Macintosh software and operating systems.

• Experience supporting a variety of devices using University provided endpoint management tools (KACE, Microsoft Remote Server Administration Tools (RSAT), Microsoft Intune/Endpoint Configuration Manager, Workspace ONE).

• Experience supporting user accounts using university provided management tools (Microsoft Remote Server Administration Tools, Microsoft 365).

• Experience managing network access, IP addressing, and name resolution (DNS) via a central IPAM system (InfoBlox) leveraging fundamental knowledge of TCP/IP, and Network VLANs.

• Experience managing complex computer and research labs and classrooms that incorporate special functions, scientific instrumentation, and audio-visual equipment.

• Ability to communicate effectively with students, faculty, and other staff members via face-to-face communication, telephone, email, or other electronic means.

• Ability to read and understand directions and help document those directions as they relate to understanding software applications.

• Ability to effectively articulate technical concepts, both verbally and in writing, to people in non-technical positions.

• Must be able to multitask and prioritize issues based on severity and impact.

• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience with Linux operating systems.

Equipment Utilized

• Linux, Windows and Macintosh workstations and related hardware.

Physical Demands and Work Environment

• Must be able to lift up to 50 lbs.

• Position requires presence on campus during assigned work hours and may have the ability to work from home.

Special Conditions

Posting Details

Posting Number 23ST2163 Posting Open Date 08/09/2023 Special Instructions to Applicants Regional Campus Rutgers University-New Brunswick Home Location Campus Off Campus City Piscataway State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have a bachelor's degree, preferably in computer science or engineering or related field, OR an equivalent combination of education and work?

• Yes

• No

• Do you have two years' experience with client-side computing, specifically the installation, maintenance and troubleshooting of personal computer hardware, software, and LAN issues?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter/Letter of Application

• List of Professional References (contact Info)