Good Shepherd Rehab Center Valley , PA 18034
Posted 1 week ago
At Good Shepherd Rehabilitation, we have a common goal: to help patients and residents reach their greatest potential. We have been dedicated to doing just that from the day our founders welcomed their first resident in 1908. Advancing the field of rehabilitation and enhancing the lives of people with disabilities has been ingrained in our DNA ever since.
With more than 60 locations in Pennsylvania and New Jersey, including the leading-edge Good Shepherd Rehabilitation Hospital in Center Valley, Pa., we specialize in treating the full range of major and minor injuries, complex illnesses and chronic conditions for patients and residents of all ages and abilities. We transform lives through our curiosity, creativity, expertise and innovation - all so that patients can take control and move forward on the path to independence.
JOB SUMMARY
Supports patient care delivery by providing clerical services.
ESSENTIAL FUNCTIONS
PROMOTES PATIENT CARE
By responding to patient requests and insures follow-up
obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital associates.
Compliant with Good Shepherd policies such as
Mission-Motivated by the divine Good Shepherd, and the often complex physical and cognitive rehabilitation needs of our communities, our mission is to enhance lives, maximize function, inspire hope and promote dignity and well-being with expertise, innovative care and compassion
Vision -To transform lives through post-acute expertise, innovation and compassion.
Good Shepherd:
Serves as a trusted partner to patients, residents, providers and health systems
Provides lifelong care and charitable support for children and adults
Pioneers innovative solutions
Serves as a destination for recovery
PROMOTES CUSTOMER SERVICE
By greeting visitors, in person or on the telephone
answering inquiries
relaying calls to patients
giving directions
referring inquiries to nursing and physician staff.
Dealing with vendors for equipment rentals
Calling other facilities for patients follow up appointments
COMMUNICATES/PROVIDES INFORMATION
By answering questions and requests and relays information accurately
uses unit communication book to relay messages to staff on other shifts.
ESTABLISHES PATIENT RECORD
By preparing medical record
completing patient identification information, if applicable.
TRANSCRIPTION AND MAINTENANCE OF PATIENT RECORDS
Accurately completes all necessary requisitions for diagnostic tests, either manually or by computer
Makes appropriate copies of medical records for diagnostic tests and consults
Fax billing sheets to be enter in Cerner for daily census
ADMISSIONS PROCESS
Creates admissions packets/folder for new admits
Consent upon admission registration
Written disclosure statement
Personal property release of responsibility
Authorization to release health information
Request for restriction of health information/visitors' restrictions
Influenza vaccine
Pneumococcal vaccine
Physician Notification Form
Vehicle Registration Form
Designated Contact Person
Once all papers are completed in full they are scanned in to Cerner
Creates labels for patients and hospital id bands
Request WiFi Passwords
Enters in patient's insurance information
Scanning all documentation
Hourly rounding
Insurance Verification
Follow up appointments
Patients Labs
NEW ADMIT
Assets Patient Records once they arrive
Checking for upcoming appointments that are scheduled prior to admissions
After assessing records, discussing with providers what future appointments need to be made.
Scheduling out any follow up appointments that are order by provider
Ordering and scheduling any additional equipment, labs, and testing
For Example: If a patient is admitted and providers assess patients and would like an additional MRI to be schedule, or a g-tube consult, ophthalmologist appointments
Scheduling proper staffing for incoming patient
Scheduling out transportation for appointments
DISCHARGES
Creates discharge packets/folders
Communicating with Care Management for upcoming appointments
MAINTAINS PATIENT CONFIDENCE AND ORGANIZATIONAL CONFIDENTIALITY
Keeping all information private.
MAINTAINS SAFE AND CLEAN WORKING ENVIRONMENT
Complying with procedures, rules, and regulations
adhering to infection control policies and protocols.
MAINTAINS UNIT OPERATIONS AND EFFICIENCY
Following policies and procedures; reporting needed changes
Entering work order to maintenance
Speaking to disciplinary's in regards to innocents
MAINTAINS UNIT SUPPLIES SPECIAL ORDERS
Ordering special formulas for incoming or current patients
Ordering additional items for patients needs
SYNAGIS
Contacting insurance companies for preauthorization this can take up to 24 to 48 hours
Once authorization is completed patient information is sent to insurance company
Once it approved the script is sent to specialty pharmacy
Communicate with providers when synagis are being delivered
Keeping track of synagis monthly
For example, patient received first dose in October 5th, moving forward their next one will be the 5thof every month. Refill authorization forms get completed and sent over to specialty pharmacy
CUDDLE PROGRAM
Cuddlers will call unit secretaries to see if there are any patients in need of cuddlers
Set up a schedule for them when coming into the unit. Assigning them to a patient. If the patient is no longer available the schedule is revised and be given other duties.
For example: If patient is not available, cuddlers can be reassigned to help clean toys or read books to other patients.
LAB TESTING
Call health network labs for pick up times
Checking status of lab orders that are sent out
If labs results are not sent in within the time frame calling health network to get a time frame of when they will be in.
RL SOLUTIONS
Submitting RL for patients and family food trays
For example:
Trays are incorrect
Food is under cooked
Food is late
Trays are missing
DIETARY
All patients and family food orders are collected and giving to dietary for process
Making sure all food is submitting correctly for each patient and family
Stock-Orders:
Drinks
Snacks
Utensils
Coffee
All paper products
SCHEDULES
NHPPD Schedules for daily staffing
Keeping NHPPD updated with changes
Weekly scheduling for nursing and CNAs
MONTHLY REPORTS
IV-Line Days
Hand Hygiene
Patients Satisfaction Survey
Hema Prompt
Case Mix are done daily
Preemie log are done upon admission
EQUIPMENT RENTALS
Following manufacturer's instructions and established procedures
Bed Rentals
Crib Rentals
Confirming deliveries
Calling for rental pick ups
Transferring name on bed/crib rentals
Removing defective equipment and calling for repairs
Insuring rentals are returned and received in a timely matter
Verifying invoices with Administrative Assistant that there are no discrepancies
MAINTAINS CONTINUITY AMOUNG WORK TEAMS - CONTRIBUES TO TEAM EFFORT
Contributes to positive working environment and maintains effective work relationship with all hospital associates
Attends and contributes positively in unit and departmental meetings
Participates in committee meetings, performance improvements projects, quality improvement
Demonstrates flexibility in response to change
Acts as support personnel to allow other associates to complete their responsibilities
Attendance is maintained
Demonstrates on-going participation in continuing education
By completing mandatory educational requirements
Identifying and addressing learning needs
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma required
Work Experience
Previous clerical experience preferred
Licenses / Certifications
Basic Life Support / CPR, as a healthcare provider, per the American Heart Association required
Good Shepherd Rehab