Unit Clerk - Acute Cardiology And Cardiothoracic Surgery

USW Bidding Period: 6/20/24-6/25/24

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations.

Akron General's 4200 Unit is a Complex Cardiovascular Unit that cares for a diverse patient population with high acuity. Patients that are cared for include: post open-heart surgery patients at day 3 from the CVICU, vascular surgery patients (amputations, fem/pop surgeries), lung surgeries (VATS procedure) that require patients to have a chest tube inserted for several days, irregular heart rhythms such as atrial fibrillation that requires titrated IV medication, post heart catheterization (PCI) patients that require frequent observation following the procedure, pacemaker implantations, heart attacks, congestive heart failure, and pulmonary embolism/DVT with IV anticoagulation. Due to the opioid epidemic related to heroin, this unit has an influx of patients who have endocarditis/infections of the spinal column that require frequent observation and multiple IV antibiotics and medications each shift. As a Unit Clerk, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to:

• Performing administrative and clerical duties.

• Maintaining communication with patients, families, and other caregivers.

• Conducting patient orientation and ensuring patients' needs are met.

• Assisting with patient admissions, transfers, and discharges.

The ideal future caregiver is someone who:

• Is reliable, dependable and passionate about learning.

• Collaborates easily with other caregivers.

• Shares our goal of improving the patient's experience and outcomes.

• Thrives in a fast-paced, team-oriented environment.

By taking this opportunity, you will gain experience working with a diverse staff performing the latest procedures and receive guidance and support from executive leadership and your fellow nurses.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Conducts an in-person greeting, and welcomes newly admitted and transferred patients to the unit.

• Communicates with and facilitates communication between patients, families, other departments and health care team members regarding patient care.

• Assists with processing patient admissions, transfers and discharges.

• Provides concierge service to assist patients and families with way finding and directs them to available resources.

• Assembles and maintains patient medical records and other documents related to patient care.

• Assists with unit clerical functions.

• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.

• Responds to patient call lights in a manner that expedites appropriate follow through as needed.

• Maintains appropriate level of forms, materials and supplies.

• Keep Nursing Station clean and organized including wiping down counters, phones and keyboards.

• Other duties as assigned.

• Follows Hospital and department policies and procedures with special attention to attendance and punctuality, confidentiality, professional appearance and display of ID badge, and safety.

• Completes mandatory education and training in order to maintain organization and department-specific competencies and requirements.

Education:

• High School Diploma or equivalent.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

• Successfully completes/passes all mandated programs as required by policy and competencies/skills as required.

Work Experience:

• Minimum one (1) year experience in a customer service-related role.

• Microsoft Office experience preferred.

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.