Performs support activities for patients in all age groups (neonate, infant, children, adolescent, adult, and geriatric). The Unit Clerk is responsible for clerical duties related to patient transfer and discharge, coordination of room assignment, and management and coordination of patient medical record while on the unit. Performs reception, scheduling, charge capture (ie: unit supplies) and other general clerical duties which support unit-based, multidisciplinary patient care teams.
Embraces shared governance nursing organizational principals by keeping informed of shared governance activities and fulfilling job duties that assist the unit to achieve unit goals and objectives. Accountability is monitored through direct observations, financial goal achievement, performance improvement activities, and peer/customer satisfaction.
EducationAbility to read, write, perform mathematical calculations, and follow written and verbal instructions. High School diploma/GED required.
Related post-high school education preferred. (Examples: Unit Clerk, Medical Secretary, etc. or related course work.) ExperienceCertified Unit Clerk is preferred. At least one year experience clerical type position is preferred Experience dealing with the public and a demonstration of excellent customer service skills required.
Data entry/retrieval or other computer experience required. Experience with PC based applications strongly preferred. Completion of a unit clerk program is preferred.
Knowledge, Skills and AbilitiesBasic knowledge of growth and development relevant to the ages of the patients served in order to effectively relate to and communicate with the public. Ability to think critically and prioritize multiple tasks and responsibilities. Ability to perform efficiently and effectively under stress.
Ability to demonstrate a high level of interpersonal skills in order to interact effectively as a team member and effectively communicate with patients, families, visitors, team members, physicians, and other hospital personnel with whom daily interactions must take place. Demonstrates problem-solving skills sufficient to allow effective problem/conflict resolution. Demonstrated traits of initiative and dependability.
Philosophy of health care service is compatible with that of the mission of University Hospital. Physical DemandsAbility to sit for extended time frames and move about the unit and organization. Sight - to read physician orders and other unit documentation Speech - to communicate with callers and other customers, and respond to intercom system Auditory - to hear patients, respond to call system and answer telephone Manual dexterity to enter and retrieve data, file, use telephone and intercom, etc. Must be able to stoop, bend, and reach above head.
University Health Care System