Unified Communications Technical Account Manager

Pacific Office Automation is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, youll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

As a Technical Account Manager (TAM) your responsibility is to support our current client base in a post-sales relationship. This includes all aspects of the Unified Communications sale including post-sales calls, directing the client with on-boarding, conducting network discoveries, and providing technical direction and support. Complete quarterly business reviews, maintain a good working technology relationship with current clients and sales engineers.

Essential Job Duties

• A comprehensive consultation with UC clients at the highest technical levels on a quarterly basis.

• Provide Technical recommendations during the initial sales process, presenting the components of the Maturity Model and assist with a Technology roadmap.

• Work in a team environment with other TAMs that support our clients.

• Design, write and develop a scope of work for UC applications and hardware installations.

• Facilitate meetings and strategic planning sessions with current clients in order to satisfy, retain and expand our account base.

• Providing training, development, and direction of UC Engineers that support over 200 Outside Sales Representatives.

• Developing and maintaining a 'trusted advisor' relationship with the current UC service desk, sales teams, and clients.

• Ongoing development and understanding of key vertical market trends, regulations, and compliance requirements. Ongoing development of UC and industry knowledge.

Qualifications

• 3-5 years experience as a Technical Account Manager

• Bachelors degree in Business, Computer Science, or Management Information Systems

• Net+ Certified, SSVVP, SCCA, CAPM

• Knowledge of UC managed services, UC Project engineer, sales experience, coupled with management in a technical field.

• A good understanding of general UC operations and service management

• Great customer service

• Risk mitigation, security, UCaaS, CCaaS, SIP, Active Directory, SSO

Benefits

• Trips, clubs, awards, group events, team building

• Team-player environment

• Matched 401k

• Medical/Dental/Vision/Life insurance plans

• PTO, Vacation, Sick Leave

• FSA programs/HSA programs

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.

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