Unified Communications & IT Infrastructure Analyst

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Job Posting Title:

Unified Communications & IT Infrastructure Analyst

Position Type:

Professional / Unclassified

Department:

LSUAG IT - IT Support (Adam Woerner (00012452))

Work Location:

0223 S. Knapp Hall

Pay Grade:

Job Description:

Work Location: Information Technologies offices are located in Knapp Hall on LSU's Campus, East Baton Rouge Parish, City of Baton Rouge, LA.

Position Description: Entry to mid-level position with general state-wide responsibilities that include implementation, maintenance, and technical support for the LSU AgCenter's communication systems through the Unified Communications (UC) and Infrastructure units of the Information Technology department.

Essential Responsibilities:

• Provide in-person and remote support of UC and Infrastructure equipment, tools, and services for the LSU AgCenter and its constituents.

• Troubleshoot issues with voice, video, networking equipment, computer hardware and software, etc.

• Research, manage, monitor, and support enterprise UC and Infrastructure equipment, tools, and services.

• Assist with billing for VoIP and cellular accounts across the organization.

• Installation of Infrastructure and UC equipment, software, etc.

• Monitor and manage software and hardware updates for Infrastructure and UC devices.

• Collaborate on projects with other LSU AgCenter IT units, LSU System institutions, etc.

• Update current and create new UC and Infrastructure documentation, knowledge base articles, wiring diagrams, etc.

• Communicate with vendors to request quotes, order equipment, request return authorizations, etc.

• Compile and monitor telecom, cellular, voice, and video metrics.

• Create, monitor and respond to work orders, support cases, etc.

• Work toward continuing education and/or certifications related to voice, video, and information technology infrastructure.

Minimum Requirements:

• A bachelor's degree (required).

• At least 1 year of experience in cloud-based conferencing administration (Teams, Zoom, etc.).

• Experience with providing support for Microsoft Office products, Windows Operating System, Microsoft 365, Microsoft Outlook, and Microsoft Teams.

• Experience using remote PC assistance tools such as BeyondTrust.

• Candidate must be able to climb, balance, stoop, kneel, crouch, and or crawl as well as lift and handle 30 lbs.

• Applicants must have a smartphone with voice and data services and have or be able to obtain a valid Louisiana driver's license.

Preferred Requirements:

• Bachelor's degree in computer science, information technology, or related field.

• Master's degree is preferred.

• Experience managing VoIP infrastructure using Teams Admin Center to configure call queues, auto attendants, phone number porting, etc.

• Experience in providing customer service and support via in-person, phone, and remote tools.

• Hands-on experience installing microphones, cameras, VoIP phones, streaming equipment, etc.

• Experience training end-users in the use of VoIP hardware, software, etc.

• Knowledge of network switches, QoS, PoE, VLAN, Audio/Video Codecs.

• Experience creating knowledge base articles and user guides.

Salary and Benefits: Salary will be commensurate with qualifications and experience. The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), university holidays (14 per year, typically includes a week off at Christmas), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment.

Date Available: Upon completion of the selection process

Application Deadline: July 10, 2024, or until a suitable candidate is identified.

Application Procedure: Qualified candidates must apply online at https://lsu.wd1.myworkdayjobs.com/LSU (or through Workday for internal applicants) by attaching file(s) containing a curriculum vita, a letter of application, official university transcripts, and two letters of reference. Questions about the online application system should be directed to the HRM Office at 225/578-0324. (Paper, faxed, or emailed application materials will not be accepted.) In lieu of attaching the letters of reference, they may be sent directly to:

Unified Communications Search Committee

LSU AgCenter Information Technology

241 Knapp Hall

Baton Rouge, LA 70803

Email: de@agcenter.lsu.edu

Website: www.lsuagcenter.com

The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. An Equal Opportunity Employer.

Additional Job Description:

Competencies:

None

Special Instructions:

Unified Communications & IT Infrastructure Analyst

Posting Date:

June 26, 2024

Closing Date (Open Until Filled if No Date Specified):

Additional Position Information:

Background Check

• An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• The LSU AgCenter has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, life, long-term disability, accident, vision, long-term care, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), university holidays (14 per year), generous annual (vacation) and sick leave benefits, Employee Assistance Program, and possible educational leave and tuition exemption for coursework at campuses of the LSU System. Specific benefits depend on job category, percent effort and length of employment.

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, next

Source Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

About the LSU Agricultural Center:

The LSU AgCenter, is one of eight campuses within the broader LSU enterprise (LSU System). The LSU AgCenter includes the Louisiana Agricultural Experiment Station, which conducts agricultural-based research, and the Louisiana Cooperative Extension Service, which extends the knowledge derived from research to the people of the state. The AgCenter is headquartered in Baton Rouge and has 12 "on campus" academic departments and five regions which are made up of 15 branch research stations and an extension office in each parish. For more information, visit the AgCenter's website at www.lsuagcenter.com.

The LSU Agricultural Center is an Equal Opportunity Employer and SAME Agency:

The LSU Agricultural Center is a statewide campus of the LSU System and provides equal opportunities in programs and employment. The AgCenter is committed to fostering an environment of inclusion, respect, and appreciation of differences in individuals. The AgCenter is also designated as a State As a Model Employer (SAME) agency and provides assistance to persons needing accommodations or with the accessibility of materials.

HCM Contact Information:

Questions or concerns can be directed to the LSU AgCenter Human Resources Management Office at 225-578-2258 or emailed HRMHelp@agcenter.lsu.edu.