Unified Communications Engineer

Zillow Seattle , WA 98113

Posted 2 months ago

About the team

The Zillow Unified Communications Team builds and maintains all of Zillow Groups corporate voice infrastructure and video conferencing. We are instrumental in engineering creative telecommunications and AV solutions for our many call centers and general office staff. We enable the people and technology that keeps collaboration and communications flowing.

About the role

Our ideal Engineer is detail oriented, possesses strong written and verbal communication skills and has a track record of supporting UC technologies in a large scale enterprise environment. Using automation to build self-service tools for customers is a must. The ability to interact with not only peers but also senior management and customers at a global scale is required. You will have the knowledge and expertise to support these solutions for all of Zillow Group throughout our offices in the US and Canada.

Key Responsibilities:

  • Provide top level administration of AV infrastructure

  • Perform local and remote testing and problem diagnosis for high-end AV including, control systems, DSP's, processors, AV over IP (microphone, audio, video)

  • Administer SaaS systems for telecom, chat, SIP trunking, and AV conferencing

  • Interact with AV integrators and consultants on best practices and solutions

  • Engineer and maintain SIP/VoIP infrastructure, Call Routing, Contact Center platforms, Call Recording, and Analytics

  • Experience with Contact Center integrations that include Salesforce CRM, ServiceNow, Brightmetrics, Tableau, and wallboards.

Who you are

  • BA/BS degree in Engineering or a related technical field, or equivalent practical UC/AV Electronics experience.

  • Minimum 3-5 years of AV/VC/UC experience

  • In-depth technical knowledge of video conferencing infrastructure and standards with the ability to program/adjust DSP's

  • Highly familiar with Crestron Toolbox, Crestron NVX, QSC systems, and Dante protocol

  • Experience with BlueJeans/Dolby integration a plus

  • Strong understanding of network, telephony, and IT concepts and topology

  • SIP trunking, Mitel/ShoreTel PBX, Mitel/ShoreTel ECC, Advanced call routing

  • Ability to read and interpret electronic schematics and architectural blueprints

  • Available to travel periodically

Get to know us

Zillow Group houses the largest portfolio of real estate brands on mobile and the web. We are on a mission to rewire the real estate transaction and are building transformational tools and services that make it easier for everyone to find and get into a home they love. We are working to create an on-demand real estate transaction experience for every stage of the home lifecycle -- for buyers, sellers, renters and borrowers - and we're well on our way. No matter what job you're in, you will play a critical role in making this vision a reality for millions of people.

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Unified Communications Engineer