Unified Communications Engineer - Senior

Baptist Healthcare System, Inc. Louisville , KY 40202

Posted 1 week ago

Baptist Health strives to cultivate a close-knit, positive and professional environment that encourages our employees to want to come to work every day.

When you choose Baptist, you have an opportunity to play a role in providing compassionate, quality care that makes a difference in the lives of our patients and promotes joy throughout our communities.

Job Description:

Baptist Health Unified Communication Senior Engineer's work in a team environment to provide strategy, design, planning, implementation and day to day administration of the corporate Unified Communication's environment which is comprised of Cisco Unified Communications Manager(Call Manager), Cisco Unified Communications Manager Session Manager Edition (SME), Cisco Unity Connection, Cisco Unified Communications Manager IM & Presence, Cisco Unified Attendant Console (CUAC), Cisco Unified Contact Center (UCCX), Cisco Spark, Cisco WebEx, Cisco Prime, Cisco Telepresence and VCS, Cisco Meeting Server, Avaya's Aura Communication Manager(AAC), Avaya Aura Contact Center (AACC), Avaya Aura Messaging and Nortel Call Pilot, Avaya Aura Session Manager, Avaya Aura System Manager, Nortel Communications Server (CS1000), Vidyo's Video Conferencing Platform, Open Text's Right Fax Enterprise Fax solution, ASCOM's Information and Communication Technology (ICT) systems. This individual also analyzes system client needs, provides cost effective business solutions, various levels of escalation support to ensure the integrity of the Baptist Health Unified Communications Voice, Video and its associated network connections to provide efficient and effective service with minimal downtime.


  • BS/BA in Computer Science, Information Technology or equivalent work experience preferred

  • CCNP Voice (Cisco Certified Network Professional Voice) or equivalent work experience

  • CCNP Collaboration ( Cisco Certified Network Professional Collaboration) preferred

  • Vidyo Certified Engineer (VCE) preferred

EXPERIENCE (and other qualifications):

  • 5 plus years of Voice and Unified Communications Cisco Preferred experience including Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager Session Manager Edition (SME), Cisco Unity Connection (CUCN).

  • 5 plus years of experience in telecommunications (Specifically Cisco products).

  • 2-3 years of project management experience required that includes managing vendors and medium to large teams to accomplish the initiative.

  • 3-5 years of experience using Cisco IOS \ XE command line interface.

  • 2-3 years of IP video conferencing experience.

  • 3-5 years of Fax over IP experience

  • In-depth working knowledge of Network and IP services.

  • Strong communication skills both written and verbal.

  • Strong leadership skills with ability to lead teams.

  • Advanced troubleshooting skills and methodology to determine root cause with hardware, operating systems, application programs, network failure or security.

  • Strong communication skills both written and verbal.

  • Excellent vendor and client management skills

  • Strong organizational skills

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

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Unified Communications Engineer - Senior

Baptist Healthcare System, Inc.