Overview & Responsibilities
Responsible for the design, architecture, and day-to-day support of National Indemnity Company's telephony and messaging environment. Initiates projects and prepares project plans. Forms and schedules project teams and meetings when necessary. Identifies and coordinates resource requirements to ensure successful project completion. Provides leadership and guidance to project team members and technical stall. Maintains strict confidentiality.
Essential Duties and Responsibilities:
Acts as Senior Unified Communications Engineer for the company's digital communications and collaboration means and any server and telephony equipment implemented to enable such communications. Maintains knowledge of VoIP, SIP & H.323 routing protocols, call routing, QoS, Cisco Unified Communications Manager, Unity Connection, Cisco Contact Center. Strong understanding of deploying and troubleshooting Microsoft Teams and Cisco Teams. Maintains a working knowledge of Networking, including DNS, DHCP and subnetting, Windows and Linux servers, VMWare, Citrix, Exchange, Active Directory, SQL and Citrix.
Architects, designs, installs and upgrades telephony systems for both local and remote networks for National Indemnity data center and user sites. Creates a roadmap for Unified Communications for the company. Manages seamless transition and system uptime for our Disaster Recovery site. Strong understanding of implementing and troubleshooting Cisco phone systems. Working with other engineers and teams to implement voice and messaging security solutions. Ensuring high availability via redundancy and load balancing for all portions of the telephony network. Create and maintain documentation of all projects and solutions.
Configures and monitors UC and collaboration alerts and notifications. Performs network analysis to determine root cause of outages. Communicates issues, status updates, and problem resolution with customers, engineers and management.
Design and deploy complex topologies to improve and maintain the UC infrastructure for the company utilizing established reference architecture and vendor best practices in all designs, taking in to account high availability and disaster recovery. Determines best case scenarios for upgrade paths. Performs cost analysis on new equipment. Document and design new solutions.
Establishes and maintains the system security levels for various UC devices, and the data backup and restoration of all UC devices. Analyzes, plans, implements and maintains backup and recovery mechanisms. Manages and plans for systems growth, including telephony, voicemail, messaging, video conferencing, collaboration, and call center.
Provide technical instruction and training to Systems Department staff and company employees. Provides leadership and mentoring to the Unified Communications team when necessary. Provides high level technical support on all aspects of outages for the Systems Department staff.
Troubleshoots hardware and software problems during working hours and after hours as required by urgency or nature of situation.
Performs related duties as assigned or as the situation requires.
Bachelor degree in computer science or related field or equivalent
3-5 years related design and engineering experience
Cisco CUCM, Unity, Contact Center, Expressway
Voice (PRI, SIP, H.323, CUCM 10.x, Analog)
CCNA Voice / CCNP Voice
ITIL or similar methodologies
National Indemnity Company