Unified Communications Engineer

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

A Unified Communications (UC) Engineer is responsible for ensuring the smooth and efficient operation of an organization's telecommunications infrastructure and voice systems applications. This role involves designing, supporting, and implementing voice solutions to maintain optimal voice systems functionality. The UC Engineer will have an in-depth understanding of Voice Systems solutions, Virtualization, Networking, and Session Initiation Protocol (SIP) voice services, with a willingness to learn other related technologies. The UC Engineer plays a critical role in identifying and resolving voice-related issues promptly, ensuring uninterrupted voice communication flow and collaboration within the organization.

Key Responsibilities:

• Configuration Management: Manage Voice over Internet Protocol (VoIP) systems configuration and ensure compliance with established standards. Design, implement, and support enterprise-level unified communications solutions covering Avaya VoIP phone system, voicemail, contact center, and Microsoft (MS) Teams audio and video conferencing.

• Voice Systems Monitoring: Monitor voice systems performance and health using VoIP system and network monitoring tools. Operate and administer voice network monitoring tools such as Avaya, SolarWinds, NetBox, and Elastic.

• Incident Response: Investigate voice infrastructure incidents, outages, or disruptions. Develop business continuity protocols to minimize disruption in business operations in the event of emergency situations or data loss.

• Troubleshooting & Support: Troubleshoot issues with voice infrastructure, systems software, and service providers. Manage ticket incidents and requests using the ServiceNow software platform.

• Security Compliance: Monitor voice infrastructure and systems security and ensure compliance with established security policies.

• Collaboration: Lead projects by collaborating with other team members and project management teams. Participate in cross-functional projects to ensure seamless integration of Unified Communication components.

• Performance Optimization: Identify opportunities for voice systems performance improvement. Establish efficiency and efficacy standards within the department. Design and implement highly available, resilient, and fault-tolerant solutions in both on-premise or cloud production environments.

Performance Objectives:

Within your first 30 days:

• Focus on learning about the company and your role

• Complete all company and department-specific standard operating procedures (SOPs) and trainings

• Learn about your team structure and the individuals who are part of it

• Discover the systems that are used in the company

• Understand the processes that the company follows

• Familiarize yourself with the Applied Medical Avaya Phone System tool

• Familiarize yourself with the Applied Medical ServiceNow portal

Within 60 days:

• Focus on contributing to the company's overall mission and departmental objectives

• Develop a good understanding of the people, systems, and processes

• Identify gaps in the current processes and systems

• Become familiar with our California campuses

• Be able to perform moves, adds, and changes in the Applied Medical phone system

• Familiarize yourself with current Applied Medical Information Technology (IT) Infrastructure project

Within 90 days to one year:

• Use your experience gained in the first 60 days to triage and complete user requests and incidents

• Be able to analyze voice traffic going through the Applied Medical phone system and service provider SIP voice trunks

• Become familiar with our remote offices UC infrastructure

• Have a strong understanding of our UC network topology

• Be able to collaborate with other teams to perform Applied Medical Infrastructure project tasks

Position Requirements

This position requires the following skills and attributes:

• More than eight years experience in VoIP systems management and infrastructure deployment

• More than eight years experience in voice vendor and service provider management

• Strong understanding of Networking Concepts

Preferred

The following is skills and attributes are preferred:

• Knowledge of MS Teams Phone System and Direct Routing solutions with Avaya or Cisco VoIP systems

• Experience performing integration of an on-prem VoIP system with a Hybrid and Cloud VoIP system

• Experience managing and implementing Avaya, Cisco, MS Teams, and Ring Central systems

Benefits

• Competitive compensation range: $80000 - $100000 / year (California).

• Comprehensive benefits package.

• Training and mentorship opportunities.

• On-campus wellness activities.

• Education reimbursement program.

• 401(k) program with discretionary employer match.

• Generous vacation accrual and paid holiday schedule.

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.

All compensation and benefits are subject to plan documents and written agreements.

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.