Unified Communication And Collaboration Manager

Insight Enterprises, Inc. San Francisco , CA 94118

Posted 2 weeks ago

Unified Communication and Collaboration Manager

San Francisco, CA, US

Requisition Number: 74655

Here at Insight Enterprise, we have been providing innovative technical solutions for our clients and customers for over 30 years. We have recently supported the overhaul of one of our large, enterprise customer's Cisco setup, and they have asked us to help them find a leader to help support the new UC/UCC abilities of their firm. Therefore, Insight Enterprises is seeking a Senior UC/UCC Collaboration Manager for a 12+ month project, working on site with our customer in Foster City, CA.

This opportunity is responsible for driving the operations, management, administration, maintenance, and support of the collaboration environment(s) Cisco UCCX and MS Teams support. The incumbent maintains a heavy focus on developing and maturing the employee user experience throughout the organization. Through the recruitment, support, and management of a team of technical staff, the incumbent will drive the delivery of technologies that optimize and streamline messaging and collaboration, working to maintain a high level of availability, security, and functionality through sound administration and governance.

What you will be doing:

  • Overall accountability for IT-related aspects of a collaboration-focused portfolio of applications.

  • Overall responsibility for the governance and oversight of the Enterprise Software Development Lifecycle (eSDLC) within their team. Supports team members in applying best practices throughout the analysis, estimation, design, development, and deployment of new software and syst

  • Acts as IT Product Owner, driving platform currency, vulnerability remediation, and other departmental requirements.

  • Responsible for the oversight of all production support activities including change management, incident management, and on-call scheduling. Serves as escalation point-of-contact for issues and incidents within the portfolio.

  • Responsible for leadership and/or oversight of corporate strategic projects to ensure execution, budget, schedule, quality, and other business objectives are met.

  • Responsible for management of multiple competing priorities, covering project, maintenance, and production support work.

  • Maintains an in-depth understanding of the Company's policies and practices relating to document archival, management, and storage.

  • Develops, nurtures, and maintains a highly functional and productive partnership with the Company's Infrastructure organization, which is responsible for the overall management of its global operations

  • Fosters an environment of continuous improvement, developing metrics, standards, and governance controls required to manage their development teams.

  • Ensures proper, efficient, and cost-effective utilization of company resources.

  • Ensures that department practices comply with federal and state laws as well as corporate policies.

  • Ensures effective utilization and availability of material resources by planning, budgeting, and maintaining operational costs within corporate guidelines.

  • Consistently demonstrate high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.

  • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

  • Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.

  • Performs other functions as assigned by management.

What you need to join:

  • 5-10 years of applicable experience

  • Proven experience developing and leading UC/UCC teams in an enterprise setting (10k+ users) deliverying day-to-day end users services

  • Proven experience troubleshooting and solving hw/sw operation issues

  • Must live near Foster City, CA

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

  • Founded in 1988 in Tempe, Arizona

  • 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe

  • $7.1 billion in revenue in 2018

  • Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500

  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year

  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)

  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Foster City || California (US-CA) || United States (US) || None || None || US - San Francisco, CA ||


Nearest Major Market: San Francisco

Nearest Secondary Market: Oakland

Job Segment: Communications, Manager, Developer, Law, Cisco, Marketing, Management, Technology, Legal

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Unified Communication And Collaboration Manager

Insight Enterprises, Inc.