Unemployment Claims Assistant - AZ - On Site

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Unemployment Claims Assistant provides administrative support to the Unemployment Services team.

Essential Duties and Responsibilities

• Provides administrative support to the Unemployment Services team.

• Process and distribute inbound mail, email, cases, and inquiries.

• Ensures timely entry of sensitive information to meet both legal and procedural deadlines.

• Collaborate with current team members across states and countries on initiatives to improve the delivery of Unemployment Services and enhance both client experience and operational efficiencies.

• Maintain client and claims data in Unemployment Tracking software.

• Work as an individual contributor to a team, using a standard set of operational processes and procedures to assist internal teams and clients.

• Organize and maintain filing systems. Update various tracking systems to provide increased organization and insight.

• Assist with birthday and anniversary recognition, maintenance of team calendar, team meeting/event coordination and preparation. .

Knowledge, Skills, and Abilities

• A strong drive to deliver exceptional client support to both external and internal customers.

• A flexible, positive attitude, and a dedicated team player and collaborator.

• Strong organizational skills, attention to detail, and follow-through.

• Ability to communicate clearly, concisely, and proactively, both verbally and in writing.

• Capability to learn multiple HRIS (Human Resources Information System) platforms and vendor partner platforms.

• Familiarity with Microsoft Office applications.

• Drive to learn, grow, and contribute to the overall success of the company.

• Ability to thrive in a modern multistate teamwork environment, using video, chat, email, and phone to stay connected.

Education & Experience

• High School Diploma

• Prior work experience in an office environment is preferred but not required.