The Personal Lines Underwriting Supervisor leads a team of Underwriters and Associates to build an engaged culture and ensure sound decisions. This role manages analysis and efficient workflows to support top-line growth and bottom-line profitability objectives. In addition, the role:
Coaches associates to ensure data analysis and underwriting judgment are consistently used to make sound, timely decisions.
Mentors associates in career development and holds one-on-one meetings.
Leads a team of underwriters and builds a motivated, curious, collaborative, and engaged culture.
Manages associates and team: performance, service levels, back log, work load, and organization.
Ensures compliance to policies, rules and regulation through portfolio reporting and policy level quality validation audits.
Operates in a professional, customer friendly manner even with adverse decisions.
Conducts data analysis on portfolios of risk to identify issues and trends.
Identifies workflow, process improvements and documents business requirements for change.
Collaborates with other departments to resolve issues through a team approach.
Hires, trains, and develops associates while managing resource capacity.
Other duties as assigned.
Bachelor's Degree, Supervisor's certification, CPCU or other industry coursework/designation.
3+ years of underwriting experience.
Excellent written and verbal communication skills, leadership, time management, and process improvement skills.
Advanced Degree in applicable field.
Insurance background and/or data analytics experience.
2+ years supervising exempt associates, teams or process, preferably in underwriting.
Advanced skill in Excel, Cognos, or Access.
Ability to embrace and promote change.
American Modern Insurance Group