Underwriting Resolution Specialist III

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

Underwriting Resolution Specialist III is responsible for the completion of underwriting discretionary reviews for all business Channels as well as the review of FNMA/FHLMC repurchase demands and FHA indemnification requests. This includes full file review of conventional loans post-initial approval to verify proper qualification and conditioning based on agency guidelines and Newrez policies. Specialist to document each review, identify/record any moderate or significant defects, and communicate results to applicable parties. Specialist will review incoming demand/indemnification requests for any potential rebuttals, working with the Channel and other parties to obtain additional documentation to cure when necessary.

Principal Duties

• Develops or utilizes reports to effectively monitor and manage daily discretionary review completion and results

• Participates in and/or facilitates resolutions of individual file conflicts

• Effectively communicates all defect findings and any required conditions to applicable Underwriting Leader

• Maintains and cultivates an effective working relationship with internal and external customers

• Develops or utilizes reports to effectively monitor and manage repurchase and indemnification requests

• Conducts the review of files submitted for repurchase or indemnification to determine any potential rebuttals or cures

• Works with Channel and Operations partners to gather necessary information to cure repurchase or indemnification requests.

• Responds to all inquiries in a timely manner as established by company SLAs

• Participates in regular department meetings

• Participates in leadership meetings as needed

• Constantly evaluates the processes for improvement opportunities

• Develops and/or works with the training resources to develop training programs to ensure adequate growth and development of associates

• Provides quality control responses in a timely manner

• Performs other duties and special projects as required

• Displays excellent verbal, written and interpersonal skills

• Serves as a role model for peers and associates by acting with integrity and in a positive manner at all times

• Acts as a role model of the company's values, acting in an ethical and professional manner in all respects

• Embraces company culture

Education and Experience Requirements

• Minimum of ten (5) years residential mortgage underwriting experience with recent exposure in both government and agency originations

• Knowledge of FHA regulations as well as FNMA/FHLMC underwriting guidelines

• Knowledge of loan regulatory guidelines

Knowledge, Skill, and Ability Requirements

• Demonstrates leadership qualities with the ability to provide vision and inspiration to peers and others

• Knowledge of FHA regulations as well as FNMA/FHLMC investor underwriting guidelines

• Maintains working knowledge of all NewRez loan programs to ensure loans conform with program requirements through the loan process and to able to answer questions as needed

• Working knowledge of lending compliance and regulations

• Ability to identify and resolve problems in a timely manner

• Proficient in Microsoft Office (Word, Excel, PowerPoint) programs

• Strong organizational skills

• Effective written and verbal communication skills

• Natural collaborative approach to decision-making

• Clear understanding of the implications of customer service

• Effective decision-making, customer service, sales, customer support and problem-solving skills

• Working knowledge of government and agency requirements as well as investor underwriting guidelines

• Strong attention to detail and accuracy

• Strong organizational and time management skills

• Ability to multi-task and work in a fast-paced, deadline driven environment

• Ability to work effectively in a team environment

• Expert level underwriting skills as it relates to title, assets, income, credit reports and collateral

• Professional written, verbal and interpersonal communication skills

• Proficient at running, reading and interpreting AUS results including DU/LP and TOTAL Scorecard

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Company Perks:

• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!

• 9 Paid Holidays

• Casual Workplace

• Employee Engagement Activities

Company Benefits:

• Medical (including Health Savings Account & Flexible Savings Account)
• Dental

• RX - Vision

• Life, Disability Insurance

• 401(k) Plan with company match! - Employee Assistance Plan

• Performance-based Incentives

• Pet Insurance

• Advancement Opportunities

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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