Hippo Insurance Austin , TX 78719
Posted 2 weeks ago
Role: Underwriting QA (Quality Assurance) Manager
Location: Austin, TX / Dallas, TX (Hybrid)
Reports to: Director, Insurance Operations
About Hippo:
Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.
Hippo built the world's first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don't have. Simply put, Hippo exists to protect the joy of homeownership!
About This Role:
Hippo is seeking a detail-oriented and analytical Internal Underwriting Audit & Quality assurance Specialist to join our team. In this role, you will develop the program review standards for operational, underwriting, financial and compliance areas. In partnership with key internal stakeholders, this position will evaluate business processes and controls to identify gaps and risks. The role is responsible for establishing and implementing independent audits of underwriting files, identifying areas for improvement, and collaborating with underwriters to ensure adherence to Company Policies and Procedures.
What You'll Do:
Conduct comprehensive audits of a sample of homeowners insurance underwriting files, focusing on accuracy, completeness, and adherence to company policies and procedures
Building an audit function from the ground up
Identify trends and opportunities for improvement in underwriting processes
Develop and recommend corrective action plans to address identified issues
Document and report audit findings, including detailed reports with recommendations for improvement
Participate in the development and implementation of new and improved underwriting procedures
Collaborate with claims adjusters, underwriting, and other departments to ensure consistent and accurate underwriting
Maintain a strong understanding of homeowners insurance policies, industry regulations, and best practices
Stay current on relevant software and technology used in the underwriting function
Create and execute audit plans. Provide regular well-structured and actionable reports with audit findings
Manage the Large Loss review process to maintain the feedback loop to underwriting from the largest claims
Analyze causes of and respond to customer complaints. Provide regular reports on the insights and engage relevant stakeholders across the organization to improve the customer experience
Must Haves:
5 - 7 years of experience in leading program audits within the P&C Insurance industry
Bachelor's degree in Business, Insurance, Finance, Economics, Statistics, or related field
Expertise in audits for MGA's, Direct Insurers, and Reinsurers
Strong analytical and problem-solving skills with the ability to identify and diagnose root causes of errors and areas for improvement
Understanding of homeowners insurance policies and regulations
Experience building relationships and collaborating with managers, risk analysts, and other stakeholders to address quality assurance issues and implement decisions
Strong understanding of underwriting principles, practices, and regulatory requirements
Experience responding to DOI and BBB complaints
Comfortable leading regular internal audits and risk assessments to identify and address risk across multiple disciplines
Excellent attention to detail and accuracy
Effective communicator with all levels of an organization
A background in Underwriting and/or Claims is preferred
Strong intellectual curiosity and a desire to learn how to help others solve problems
Flexible and willing to do what is needed to get great work done
A natural inclination to work within a culture that is fast-paced and dynamic
Nice To Have:
Benefits and Perks:
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.
Hippo Insurance