Underwriting Delivery & Enablement Specialty Product Manager

In this role, you'll lead a team of Business Product Owners who manage the Voice of the Customer for Dental, Vision, and Supplemental Health Solutions (SHS) Risk Management and Underwriting (RMUW) applications. You'll work with our partners to represent the RMUW community in the development cycle (Voice of the UW), design UI/workflow, lead project work, and coordinate work across teams. You'll be accountable for program delivery including but not limited to: (1) with Healthcare pricing, the rewrite of the current Dental rating and projection models, and (2) working with RMUW Decision Enablement to launch the SHS KPI Dashboard. A successful candidate will possess strong business and leadership skills that will enable them to appropriately manage and motivate a team responsible for executing on RMUW initiatives.

Specific responsibilities:

Relationship

• Serve as the customer liaison and representative between the agile teams (i.e., IT and vendors) and the RMUW business areas impacted by assigned initiatives.

• Collaboratively partner with internal and external stakeholders and matrix partners.

• Serve as the owner for processes/tools within your scope. Provide Underwriting subject matter expertise on process, methodology, and application impacts within Underwriting and matrix partner organizations (e.g. Sales, IT, Pricing, and Product). Drive process and tools standards.

Delivery Management

• Participate in Underwriting Intake Management activities as needed; attend enterprise impact assessment meetings to understand project requests, assist UW intake manager in assessing process and tool implications and development of final capacity/budgeting estimates. Follow documentation guidelines.

• Set and communicate requirement deadlines for stakeholders who wish to have solutions implemented into UW process and tools

• Collaborate with key stakeholders and manage their expectations regarding timing and delivery.

• Ensure projects are delivered as planned, adhere to high quality standards and meet customer expectations. Escalate risks and roadblocks as needed.

• Create risk and release contingency plans. Mitigate and escalate issues as appropriate and facilitate discussions when necessary (road blocks, risks, scope, decisions. etc.)

• Communicate status to program management, stakeholders, sponsor.

• Coordinate and facilitate scope across all of the UW-led Scrum teams for your RM&UW applications. Manage delivery sequence and dependencies across projects, programs and teams for projects and tools in your scope.

• Provide support to the estimation process to help derive cost for funded initiatives as well as feasible timelines. Partner with peer SMEs to support cost-benefit analyses and creation of business cases, evaluating trade-offs and business impacts.

• Assess maintenance or project work effort for your discipline for intake items that impact your set of P&Ps, processes, tools, etc. (know if something is a large change, versus something that can easily be done)

• Assess and consolidate impacts and total development effort across the integrated and standalone tools in your scope.

• Attend Scope meetings with other Product Managers as needed; contribute to sequencing discussions.

• Engage in design when solutions cross multiple systems, platforms and/or organizations.

• Negotiate compromises with stakeholders. Sign off on design of on processes, tools, interfaces, etc.

• Drive project/implementation documentation best practices and standards including but not limited to how to develop and maintain Features, User Stories, Acceptance Criteria, and Test Scenarios. Drive best practices on documentation tools.

• "Shift Left" when needed to support up-front Intake, Prioritization and Project Leadership activities; "Shift Right" when needed to support Testing, P&Ps and Production Support.

• Lead end-to-end special projects on behalf of the Underwriting Delivery and Enablement Senior Director.

Team Management

• Motivate, lead and direct agile teams. Determine allocation of work, set and communicate clear expectations and timelines, and manage outcomes. Understand inter-team dependencies and create and maintain a positive team culture.

• Manage team and individual capacity

• Set and drive the strategy for P&P documentation for your tools.

Qualifications:

• Bachelor's Degree or 4 years of equivalent experience required

• 3+ years of experience working in the Agile Scrum methodology required

• 5+ years of experience working in the Risk Management and Underwriting organization desired

• Recent experience in new end user workflow and tool development strongly preferred

• Solid RM&UW or equivalent (Sales, Product, Pricing) business knowledge

• Commercial Medical/Pharmacy/Dental/Supplemental/Stop Loss Underwriting process and tool knowledge for u3000/o3000 segments strongly preferred.

• Highly skilled and experienced at delivery, project/program management, process management, change management, operations, and continuous improvement.

• Strong learning and organizational agility. Ability to effectively operate in an innovative, agile and dynamically changing environment.

• Ability to organize requirements and resources to assist with project needs.

• Must work well in a dynamic, multi-faceted and matrixed environment, which includes an agile team, a variety of Cigna functional areas, and external vendors

• Strong analytical, risk management, and decision-making capabilities, including the ability to effectively prioritize and select win-win solutions.

• Excellent interpersonal skills. Exemplifies teamwork and serves as a role model. Ability to successfully engage, create and facilitate collaboration across multiple functions while maintaining a high-level of credibility.

• Ability to communicate at all levels

Key Competencies

• Manages Complexity

• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Manages Ambiguity

• Operating effectively, even when things are not certain or the way forward is not clear.

• Manages Conflict

• Handling conflict situations effectively, with a minimum of noise.

• Plans and Aligns

• Planning and prioritizing work to meet commitments aligned with organizational goals.

• Collaborates

• Building partnerships and working collaboratively with others to meet shared objectives.

• Communicates Effectively

• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Situational Adaptability

• Adapting approach and demeanor in real time to match the shifting demands of different situations.

• Ensures Accountability

• Holding self and others accountable to meet commitments.

• Drives Results

• Consistently achieving results, even under tough circumstances.

• Decision Quality

• Making good and timely decisions that keep the organization moving forward.

• Aligns; could combine some of this w/ Plans & Aligns as well.

• Customer Focus

• Building strong customer relationships and delivering customer-centric solutions.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 124,400 - 207,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.