Underwriting Call Coach

United Shore Financial Services Pontiac , MI 48343

Posted 2 weeks ago

The Underwriting Call Coach will provide support and feedback to team members based on phone calls they have made to clients. The feedback will be given both on an individual basis and in small groups. Coaching will include best practices for processes, guidelines, and client service. The Call Coach will also be responsible for holding team members accountable to the action items identified in the coaching sessions. The Call Coach will be providing feedback to leadership while working directly with the Client Service Team.

WHAT YOU WILL BE DOING

  • Listening to call clips with team members while giving verbal and written feedback Side by side live coaching Preparing formal feedback for leaders and the Client Service Team Logging organized and detailed feedback for each coaching session Assist in Client Service Training sessions Schedule coaching sessions with team members daily Assign classroom based instruction to team members that require additional training

WHAT WE NEED FROM YOU

  • MUST have experience in a leadership or management role MUST have at least 2 years experience working with clients

THE PLACE & THE PERKS

United Shore is a diverse group of over 2,700 mortgage experts, sales superstars, tech gurus, marketing whizzes and more. We're a $30 billion and growing, family owned and operated company that still feels like family. Our award-winning workplace just happens to be home to the #1 wholesale mortgage lender in the nation, United Wholesale Mortgage. And we believe in setting our team members up for success by creating a unique, energetic culture where you can be yourself and still reach your professional goals.

Here are some of the reasons you'll love working here:

  • Free fruit, soft drinks and coffee

  • Gourmet cafeteria featuring homemade breakfast, lunch and a stationary food truck featuring $1 sliders

  • Wellness area including an in-house primary-care doctor's office, full-time massage therapist and hair salon

  • Large, state-of-the-art fitness center with a full-size basketball court, outdoor sand volleyball court, plus Zumba and yoga classes

  • Convenience store featuring grab-and-go snacks

  • In-house Starbucks and indoor/outdoor caf with Wi-Fi

  • Lawn vouchers to concerts at DTE Energy Music Theatre

  • Escape room for team-building activities

  • Indoor/outdoor putting greens

  • Bicycle-sharing program with bike and jogging paths

DISCLAIMERAll the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job related instructions as requested by their supervisor, subject to reasonable accommodations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. United Shore Financial Services is an Equal Opportunity/Affirmative Action Employer.


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Underwriting Call Coach

United Shore Financial Services