PURPOSE OF THE JOB
ICW Group is looking for an Underwriting Assistant to support Underwriters within the Service Center of Excellence through account management activities. This position exists to provide excellent customer service to the Company's clients while ensuring that policies are processed accurately and efficiently.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports the Underwriters
Directs account management activities.
Ensures accuracy and organization of files.
Gathers information for new business and renewal set up.
Trains co-workers on computer systems and department procedures.
Provides customer service to clients
Serves as the first point of contact for customer inquiries during the account life cycle.
Handles correspondence for additional account information.
Assists producers via email and phone calls.
This role does not have supervisory responsibilities.
EDUCATION AND EXPERIENCE
High school Diploma or GED required. 1-3 months experience in underwriting or clerical support.
CERTIFICATES, LICENSES, REGISTRATIONS
KNOWLEDGE AND SKILLS
Strong verbal communication skills, detail orientation, and a motivation to deliver to the customer.
Office environment - no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.
This position maps to the Individual Contributor level. Additional competencies required: Initiative and Informal Communication.
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.