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Overview

We're seeking a Customer Service Disputes Team Lead to join our team! In this role, you'll be the main contact person for answering organizational disputes, escalations, and patient billing concerns.

Location: This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.

• Commitment to our Team

• For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

What are team member vaccine requirements?

As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated COVID-19 vaccine, and at this time, UnityPoint Health

• Meriter requires Covid-19 vaccination or an approved exemption.

Responsibilities

What You'll Do:

• Has responsibility for prompt and compliant resolution of claim dispute issues and billing of patient account receivables. All accounts should be handled in a manner that follows all compliance standards.

• Responsible for understanding the patient accounting operations of each affiliate utilizing the CBO services to support the team in resolving billing-related issues.

• Functionsshould be handled in a manner that promotes a positive public image for UnityPoint Health affiliates and maintains adequate cash flow.

• Serve as a back-up resource for the customer service department representatives.

Qualifications

What You'l Need:

Education:

Required: High school graduate or GED equivalent.

Experience:

Required:

3 years of experience in a customer service environment and Medical Billing experience.

Preferred:

Epic experience.

Knowledge/Skills/Abilities:

Required:

Interpersonal skills

Strong written and verbal communication

Basic computer skills

Motivational Teamwork

Customer/Patient focused

Professionalism

Strong planning and organizing skills

Knowledge of state and federal healthcare laws and regulations

Knowledge of DRG's, Revenue Codes, CPT/HCPC Codes, modifier assignment and government rules/regulations for inpatient and outpatient hospital billing, skilled nursing

• Remote: Yes;

• Area of Interest: Patient Services;

• FTE/Hours per pay period: 1.0;

• Department: CBO- Single Billing Office;

• Shift: Monday-Friday, Days;

• Job ID: 151007;