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Overview

Why UnityPoint Health?

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org .

Under the guidance and supervision of the Manager or Director, the Associate is expected to acquire an understanding of and proficiency of all functions for their assigned areas. The associate will receive incoming calls to schedule patient appointments for the many specialty clinics. This position may also include billing, charge and data entry, filing and record keeping. The associate will be expected to contribute to the department functioning and support the mission and focus values of the hospital.

Responsibilities

Essential Functions/Responsibilities:

Essential functions are the duties and responsibilities that are essential to the position (not a task list). o not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.

% of Time

(annually)

Clinical Excellence

• Has acquired technical/clinical knowledge and uses it effectively to improve job quality and individual and organizational performances.

• Receives patients and visitors and answers telephone; screens calls and addresses inquiries or refers them to the appropriate person.

• Maintains the various schedules for the outpatient specialty clinics.

• Maintains filing and record keeping systems within the assigned areas.

• Attends meetings as required.

• Creates and distributes the monthly specialty clinic calendar.

• Ensure patients, families, and visitors satisfaction is provided.

• Possesses excellent customer relation skills.

• Has clinical knowledge of various computer programs and technical equipment.

50%

Development & Patient Education

• Continues professional development and involvement through networking interdepartmentally and with specialty outreach clinics.

• Performs other related secretarial and clerical functions as instructed per manager.

40%

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

• Demonstrates ability to meet business needs of department with regular, reliable attendance.

• Practices and reflects knowledge of HIPAA, DIA, OSHA and other federal/state regulatory agencies guiding healthcare.

• Completes all annual education and competency requirements within the calendar year.

• Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.

10%

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Demonstration of UPH Values and Standards of Behaviors

Consistently demonstrates UnityPoint Health's values in the performance of job duties and responsibilities

Foster Unity:

• Leverage the skills and abilities of each person to enable great teams.

• Collaborate across departments, facilities, business units and regions.

• Seek to understand and are open to diverse thoughts and perspectives.

Own The Moment:

• Connect with each person treating them with courtesy, compassion, empathy and respect

• Enthusiastically engage in our work.

• Accountable for our individual actions and our team performance.

• Responsible for solving problems regardless of the origin.

Champion Excellence:

• Commit to the best outcomes and highest quality.

• Have a relentless focus on exceeding expectations.

• Believe in sharing our results, learning from our mistakes and celebrating our successes.

Seize Opportunities:

• Embrace and promote innovation and transformation.

• Create partnerships that improve care delivery in our communities.

• Have the courage to challenge the status quo.

Qualifications

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

High school graduate.

Documented course work related to secretarial training preferred.

Experience:

1 year hospital or clinical experience with scheduling and secretarial tasks.

.

License(s)/Certification(s):

Must possess and maintain current Basic Life Support (BLS) certification or obtain certification within three (3) months from date of hire.

Valid driver's license when driving any vehicle for work-related reasons.

Knowledge/Skills/Abilities:

Writes, reads, comprehends and speaks fluent English.

Multicultural sensitivity.

Microsoft Office - basic computer skills.

Customer/patient focused.

Other:

Use of usual and customary equipment used to perform essential functions of the position.

Work may occasionally require travel to other UPH facilities. May drive a UPH vehicle, rental or own vehicle.

Information about Jones Regional Medical Center

• Anamosa, IA

Jones Regional Medical Center has been named 5th fastest growing hospital in the US by Modern Healthcare

Overview

• All private rooms

• Three major trauma rooms with an additional four exam rooms

• State-of-the-art equipment and lighting

• Easy navigation for patients to be evaluated and treated in the ED

• Radiology/laboratory services located next to ED for easy testing access

• 5500+ volume Monthly

• 24/7 RT, Lab, ER and Radiology

• Daytime offerings

• Therapy, Wound, Social Services, Counseling, Rehabilitation

• Great place to have a rural quality of life but have access to larger cities (30-minutes to Cedar Rapids and 45-minutes to Iowa City)

http://www.unitypoint.org/anamosa/default.aspx

Choose Jones County

Jones County, located in the heart of Eastern Iowa along Highway 151, is central to major U.S. markets. Within five hours of Chicago, Minneapolis, St. Louis, Madison, and Omaha with easy access to the crossroads of America, Interstates 80 and 35.

Living in Jones County

• Easy highway access to major shopping/entertainment in Cedar Rapids

• Just 45 minutes from Iowa City

• Growing trail system for walking and biking

• Museums including the National Motorcycle Museum and the Anamosa State Penitentiary Museum

• State and local parks for camping and recreation

• Two new aqua parks

• Numerous golf courses

• Home of the Jones County Fair the 3rd largest county fair in the state of Iowa.

• Area of Interest: Administrative and Clerical;

• FTE/Hours per pay period: 0.9;

• Department: Specialty Care/Anamosa Clin;

• Shift: 36 Hours Per Week

• Days;

• Job ID: 150325;