Unapplied Coordinator

Davita Tacoma , WA 98402

Posted 5 months ago


The purpose of this position is to research and remove money from general ledger account and research all incoming mail and email requests from Revenue Operations (ROPS) teammates to ensure department goals and objectives are achieved, in alignment with DaVita's Mission and Core Values.


The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

  • Identify and determine root cause of why unapplied payment was posted

  • Determine action needed to resolve root causes by payer

  • Research, track, and report various payer behaviors using various methods

  • Initiate contact with Insurance companies and other payers for information regarding checks

  • Request copies of remittance advice through various forms

  • Identify and issue refunds

  • Re-class money to correct General Ledger account numbers

  • Create a batch with Miscellaneous or Posting sheet identifying where to post or move facilities money

  • Research and track missing checks or batch information

  • Proficient with MS Excel, Word, and Outlook

  • Develop and maintain a positive working relationships with clinical personnel, teammates, and payer representatives

  • Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

  • Identify any payment or remittance advice received paper and convert to EFT & ERA

  • Post cash, as necessary

  • Other duties as assigned

  • Work overtime with little to no notice as needed

  • Know and understand , and follow teammate guidelines, employment policies, and department and company procedures

  • Strong typing and data entry skills by touch

  • Strong 10-key skills by touch

  • Proper claim accounting knowledge required

  • Intermediate computer skills and proficiency in MS Word, Outlook, and Excel required; basic proficiency in Access and PowerPoint required

  • Ability to analyze insurance documentation and correspondence preferred


Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

  • High school diploma or 2 years of related equivalent experience required

  • Minimum of six (6) months' office administrative experience required

  • Intermediate computer skills and proficiency in MS Excel, Access, Word and Outlook required

  • Strong typing and data entry skills by touch

  • Strong 10-key skills by touch

  • General Ledger Knowledge required

  • Proper Claim accounting Knowledge required

  • Medical billing or accounting background preferred


  • Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions

  • Self-directed; able to work independently and as a member of a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals

  • Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively

  • Demonstrated ability to work well with cross-functional groups

  • Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company

  • Approachable and open

  • Demonstrated professionalism and courtesy in responding to phone calls and emails

  • Demonstrated strengths in organizational, attention-to-detail, follow-through, sound reasoning, critical thinking, and problem-solving skills; ability to analyze information quickly and accurately.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

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Unapplied Coordinator