UMA Healthcare Customer Service Representative

Sykes Enterprises Incorporated pacific , MO 63069

Posted 2 months ago

Job description

Remote Healthcare Customer Service Agent

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. As a Healthcare Customer Service Agentfor SYKES, you will provide support to customers right from the safety, comfort, and convenience of your own home. Agents supporting SYKES healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience.

Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you! In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work.

Work with us and you'll enjoy:

  • Full time positions available

  • Starting pay ranges from $11-$14/hr depending upon the complexity of the program you're hired for

  • 100% Paid Training

  • Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off

  • Opportunities for advancement and professional development

  • Personal benefits of working from home including saving time, money, and the environment

  • Computer provided (you will need to provide the monitor and headset)

Required qualifications, skills and experience

Apply with us if you possess:

  • An excellent written and verbal communicator who likes to solve problems and connect with people via phone

  • Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism

  • Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience)

  • Multitasking ability - able to input data or research information while on the phone with the caller, able to talk and type a must

  • History of on-time attendance at previous job

  • High School Diploma or GED (minimum)

  • Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we'll provide the rest!)

Desired qualifications, skills and experience

Nice to have (but not required):

  • Customer service background

  • Experience with financial services, healthcare, technology companies, or something similar


About SYKESHome

Location: Remote (Virtual Job)

SYKES is now a part of Sitel Group! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

EEO statement


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Representative


Posted 5 days ago

VIEW JOBS 11/28/2022 12:00:00 AM 2023-02-26T00:00 <p>Join Forbes' 2022 Best Employer for Diversity!</p><p>If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive's call center team. Taking inbound calls, you'll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We'll provide paid training along with continued coaching, so you'll feel confident serving our customers. This is a remote position.</p><p>Job opportunities:</p><ul><li><p>Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products</p></li><li><p>Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)</p></li><li><p>Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional products</p></li><li><p>Home &amp; Auto Sales Agents- specialize in selling bundled home and auto insurance products tailored to our customers' unique needs</p></li></ul><p>Must-have qualifications</p><ul><li><p>Two years of post-secondary education or higher</p></li><li><p>Instead of the above, two years of relevant work experience</p></li><li><p>Sales only: Property &amp; Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)</p></li></ul><p>Bilingual positions are also available; must be fluent in Spanish (speak and read)</p><p>Training starts: February 2023</p><p>Schedule: Most schedules will include a weekend day and evening hours after completion of training</p><p>Work from home office requirements</p><ul><li><p>Designated workspace free from noise and other distractions</p></li><li><p>Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up</p></li><li><p>Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)</p></li><li><p>All Progressive hardware you receive needs to be connected to a surge protector</p></li><li><p>High-speed internet access is at your expense unless otherwise required by law</p></li></ul><p>Compensation</p><ul><li><p>$19.50 or $21.00 per hour depending on the role you are selected for</p></li><li><p>Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance</p></li><li><p>An additional 10% when you work evening or weekend hours</p></li><li><p>Performance-based rewards</p></li></ul><p>Benefits</p><ul><li><p>401(k) with dollar-for-dollar company match up to 6%</p></li><li><p>Medical, dental &amp; vision, including free preventative care</p></li><li><p>Wellness &amp; mental health programs</p></li><li><p>Health care flexible spending accounts, health savings accounts, &amp; life insurance</p></li><li><p>Paid time off</p></li><li><p>Paid &amp; unpaid sick leave where applicable, as well as short &amp; long-term disability</p></li><li><p>Parental &amp; family leave; military leave &amp; pay</p></li><li><p>Diverse, inclusive &amp; welcoming culture with Employee Resource Groups</p></li><li><p>Career development &amp; tuition assistance</p></li></ul><p>Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes &amp; Values, Work-Life Flexibility, Compensation &amp; Benefits, and Leadership.</p><p>Equal Opportunity Employer</p><br> Progressive pacific MO

UMA Healthcare Customer Service Representative

Sykes Enterprises Incorporated