UI Overpayments Claims Examiner (Occasional Telework)

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in downtown Austin, on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.

This position is based in our main office in downtown Austin. There may be availability for occasional telework once training is successfully completed and based on the workload at hand.

You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

Someone who is eager to assist people with questions about their unemployment benefit debts. A person with an eye for details, who is able to calmly explain facts and laws to customers. You are a problem solver and good listener, who communicates effectively and who understands the need to empathize with people who may be in difficult situations.

WHAT YOU WILL DO:

The Unemployment Insurance (UI) Overpayments Claims Examiner I - III performs routine to advanced (senior level) unemployment insurance overpayment collection work. Work involves reviewing unemployment insurance benefit overpayments for accuracy and completeness, verifying balance due and getting claimants to agree to a payment plan, or explaining collection action affecting their claim. Works under moderate to limited supervision, with limited to considerable latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

• Respond to external and internal communications via telephone, letter or e-mail and provide thorough, timely information.

• Review the TWC Unemployment Benefits automated system to relay to parties how overpayments were established, encourage payment, and to provide payment options.

• Provide claimants with information on collection actions taken on their benefit overpayments and the consequences of that action.

• Keep reports and other production documentation up to date, based on time frames indicated by supervisor or other management.

• Perform other duties as assigned.

YOU QUALIFY WITH:

• UI Claims Examiner I: Graduation from an accredited four-year college or university with major course work in human resources, organizational development, education, or a related field. Two years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs.
• UI Claims Examiner II: Graduation from an accredited four-year college or university with major course work in human resources, organizational

development, education, or a related field. Three years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs.

• UI Claims Examiner III: Graduation from an accredited four-year college or university with major course work in human resources, organizational development, education, or a related field. Four years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues or programs.

• All Levels: One year of full-time qualifying experience may be substituted for each year (30 semester hours) of education.

YOU ARE A GREAT FIT WITH:

• Basic collections experience

• Basic experience with use of MS Excel, Word, Outlook, and SharePoint

• Experience in taking calls from a shared phone queue line

• Good conversational/listening skills and/or verbal "de-escalation" skills

• Familiarity with the TWC Unemployment Benefits system

YOU GAIN:

• A Family Friendly Certified Workplace.

• Competitive starting salary: $2,566.00-$3,792.00/month

• Defined Retirement Benefit Plan

• Optional 401(k) and 457 accounts

• Medical Insurance

• Paid time off, including time for vacation, sick and family care leave

• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf

HOW TO APPLY:

• To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

• Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

• A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.