UCC Engineer III

WHAT IS BOX?

Box is the world's leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

Box IT Unified Communications & Collaboration (UCC)' primary role is to provide a seamless collaborative experience for Boxers with anyone, anywhere. We manage, architect, operate and analyze four major areas of the business toolset; Tele-Conferencing, Internal Events, Conference Room Experience and Internal Collaboration Applications. Our vision is to deliver a seamless experience that can be easily integrated into the daily lives of Boxers globally. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit.

The UCC Engineer III will join a dynamic team of the most talented IT professionals in the industry. You have several layers to your job scope; first being the UCC team environment, spanning across tele-conferencing, events, office builds and collaboration applications. The Engineer III on the team should be agile enough to maintain this priority as well as stay organized with cross-collaborative projects that stretch to other areas of the IT organization. The Engineer III role will be expected to be present in the office at minimum 3 days per week. Lastly, your role will involve coaching and mentoring your peers, leading cross-functional projects and driving technology decisions that will impact Boxers around the world!

WHAT YOU'LL DO

• Collaborate with team on new conference room designs utilizing the latest developing technologies

• Maintain POC relationship with broader Office Build-out team members

• Managing vendors for procurement, engineering collaboration and integration

• Help scale the business by developing automations within UCC team processes

• Help scale and design monitoring and alerting tools

• Manage vendor portfolio relationships with companies like Zoom, Slack and Ringcentral

• Maintain UCC ticket backlog, utilizing Jira

• Create/maintain day-to-day support & management documentation for systems and services troubleshooting.

WHO YOU ARE

• 4+ years experience with UCC systems (Video Conferencing, Audio Conferencing and Live Events) in a large scale corporate environment.

• Experience in one or more control systems: Crestron, Extron, Logitech, Neat, Zoom or QSC

• Ability to interact with and understand complex technical requirements across different departments.

• Ability to communicate effectively in writing and verbally, including working with a geographically distributed team.

• Excellent organizational, planning, problem-solving, and documentation skills.

• Networking experience is a plus (Cisco, Arista, Palo Alto Networks)

• 1-2 office buildout projects experience

Desired Skills / Knowledge / Experience

• Project management skills

• Knowledge of Telephony tooling

• Knowledge of IM tooling

• Experience leading large, complex enterprise initiatives on a global scale

• Working knowledge of essential security concepts

• Ability to stay current with latest hardware and software releases

Education

• B.S. in Computer Science or related field preferred

• One or more of the following certifications preferred: CTS, CTS-D, CTS-I, BiAmp, Slack, CCNA

• Demonstrate that you continue to keep your knowledge and skills up to date

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role - but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

#LI-LK1

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range

$121,500-$152,000 USD