UB Systems Administrator

Scope of Work

The UB System Administrator / Programmer Analyst I is a key figure in maintaining and supporting the City's critical infrastructure, with a specific focus on the Water Billing System, Water Meter System, and all related integrations. This position is central to ensuring the seamless operation of these vital systems and focuses on system administration, maintenance, and integration. The role requires a comprehensive understanding of the systems involved, the ability to manage system integrations, and the foresight to anticipate and mitigate issues before they impact operations.

The items below are intended to describe the general nature and level of work performed by an individual assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. The position description is subject to change by the City as the needs of the City and requirements of the position change.

Essential Job Duties

• Specialized System Oversight: Serve as the primary system administrator for the Water Billing System, Water Meter System, and all related integrations, ensuring optimal performance and reliability.

• Conduct assessments to understand system requirements and ensure all systems operate effectively within the city's IT infrastructure.

• Oversee the integration of the water billing and meter systems with other municipal systems to ensure seamless data exchange and operational efficiency.

• Coordinate with internal IT staff and external vendors to manage system updates, patches, and security measures.

• Develop and maintain operational procedures, documentation, and system performance reports, focusing on uptime and issue resolution.

• Act as a liaison between end-users, IT staff, and third-party vendors to facilitate effective communication and resolve any system-related issues.

• Evaluate and recommend new technologies or enhancements to improve system efficiency and performance.

• Manage the implementation of system enhancements and upgrades, including testing and validation, to ensure minimal disruption to city operations.

• Ensure compliance with all relevant regulations, standards, and best practices in system maintenance and data security.

• On-Call Requirement: Available 24/7 for emergency responses related to critical water system operations.

• Performs related duties as assigned.

Physical and Environmental Conditions

• Ability to navigate various office settings and city facilities as needed.

• Capable of performing physical tasks necessary for system maintenance, including moving equipment.

• May require occasional lifting of equipment related to system administration tasks.

Required Qualifications

Knowledge, Abilities, and Skills

• Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.

• Exceptional problem-solving skills, with a focus on preemptive issue identification and resolution in system operations.

• Effective communication skills, capable of engaging with technical and non-technical stakeholders to ensure system reliability and efficiency.

• Proficiency in managing vendor relationships and understanding of contractual and technical terms.

• Ability to work effectively both independently and within a team environment.

• Flexible and adaptable regarding learning and understanding new technologies.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Knowledge of database technologies and retrieval methods

• Knowledge of information technology systems analysis, design, and programming

• Ability to read and interpret technical materials.

Minimum Education, Experience, and Certification:

• A Bachelor's Degree in Information Systems, Computer Science, software engineering, or a related degree plus one year of experience in a related field is required. Four years' experience may be substituted for the Bachelor's degree requirement.

• Valid Texas Driver's License.

• CompTIA Project+ (Preferred)

• Certified Entry-Level Python Programmer (Preferred)

• Microsoft Certified: Azure Fundamentals (Preferred)

• C++ Certified Entry-Level Programmer (Preferred)