TX Restaurant Ee-Cashier Wingstop 970

Wingstop Inc. Houston , TX 77020

Posted 5 months ago

A Restaurant cashier has the greatest perceived responsibility direct guest contact.

This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures.

The cashier is responsible to greet every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest all with a great attitude and a smile.

Essential Duties and Responsibilities:

  • Ensure that each guest has a positive, long lasting impression of the Wingstop experience

  • Ensure that safe handling procedures are followed at all times

  • Immediately notify the Manager on Duty of all safety, sanitation or employee issues

  • Up-to-date knowledge of all product and procedural changes

  • Direct all guest complaints to the Manager on Duty

  • Open and/or close the Restaurant

  • Assist all other positions when necessary

  • Step in for Manager to oversee all aspects of restaurant management

  • Greet all guests in a timely manner (3-5 seconds)

  • Handle all orders and inquires

  • Properly ring in all sales through the POS/register system

  • Ask for add-on sales

  • Collect payment

  • Verify if the proper age requirements are met of all guests requests that involves alcoholic beverages

  • Resolve low level guests issues with efficiency and a good attitude

  • Keep the counter clean and stocked

  • Clean the tables, chairs, doors, windows and dining room floor

  • Maintain front trash can; clean exterior and empty trash cans

  • Maintain bathrooms; clean and stock

  • Restock front beer cooler

  • Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products

  • Ability to work independently or minimum supervision

Team Focus

  • Brings issues or concerns to the attention of the supervisor; is willing to ask for help.

  • Identifies and introduces new ideas and solutions to create efficiency in the operation.

  • Represents the brand and department in a professional and polished manner at all times.

  • Guest service mentality; has a genuine desire to serve the guests

  • Maintains a calm, tactful demeanor when dealing with difficult situations

  • Manages multiple projects and timelines with a sense of urgency and follow through

  • Well organized and detail oriented

  • Ongoing learner; exhibits insatiable curiosity and an interest in self improvement

  • Has an outgoing personality

  • Strong work ethic

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