Turndown Attendant

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.

Job Specific

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards

• Follows policies and procedures in preparing for and performing turndown service

• Follows procedures when entering guest rooms, always keeping in mind guest's need for privacy

• Cleans and sanitizes all assigned rooms and bathrooms

• Keeps turndown carts and linen closets clean and orderly

• Follows the designated sequence of room assignments

• Notifies Supervisor of discrepancies such as vacant rooms, etc.

• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor

• Interacts with guests in a friendly and professional manner

• Turns in lost and found items as per department standard

• Reports items of value left unsecured in hallways and guestrooms

• Maintains assigned closets and employee areas in accordance with established policies and procedures

• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary

• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel

• Performs a visual inspection before leaving any areas

• Observes guidelines for using and maintaining all pertinent equipment

• Reads departmental log book and bulletin board on a daily basis

• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates

• Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken

• Performs all duties in a timely and professional manner

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow employees

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Service orientation

• Able to work as part of a dynamic quality-driven team

• Basic English language skills

• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

• Able to work a flexible schedule, including weekends and holidays